Sales and Events Executive | Pantages Hotel Downtown Toronto

Pantages Hotel is currently looking for a Sales Executive to join the team! The Sales Executive executes the sales strategy of Silver Hotel Group, as defined by the VP of Sales & Marketing, to ensure that occupancy, average daily rate, extended stay, and market share goals are achieved. The Sales Executive will be required to perform general administrative duties, including but not limited to, proposals, contracts, guest emails, internal sales department administration, and compiling/updating reports as needed.

What you’ll love about us:

We want our team members to love coming to work as much as our guests’ love visiting!

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to connect with people from all over the world!
• Education Reimbursement for you (and your children!)
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

When you become a part of Silver Hotel Group, you become a part of our family and a part of the culture we take pride in promoting. Our Culture is fundamental to the success of Silver Hotel Group. Our VISION (Passionate People…Exceptional Experiences), MISSION (To evolve a dynamic culture by empowering and engaging our teams to deliver exceptional experiences with passion and integrity) and VALUES (Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition) form a road map for our teams to work by.  We look for new team members who demonstrate not only aptitude, but the passion to embrace and grow our Culture.

Key Responsibilities:

• Prepare proposals and contracts as required by the Regional Director of Sales (RDOS) ensuring deadlines are met (guaranteed 24-hour period);
• On behalf of RDOS, creates inquiry/prospect booking in Delphi (and alternative property booking system);
• Handles inquiries and ensures full attention to detail is provided;
• Prepare corporate negotiated rate agreements and record corporate negotiated rate accounts into Delphi with monthly volume account production;
• Completes competitive rate shop calls for all required market segments;
• Maintains full product knowledge of portfolio competitive hotels;
• Liaise with Brand associates and incoming leads;
• Prepares site inspection communication and VIP notice to On-Property Sales Executives or appropriate departments for execution;
• Distributes leads from different platforms/channels to the appropriate Seller;
• Manages, converts, and distributes Definite business contracts to appropriate hotels;
• Prepares daily, weekly, monthly, quarterly and annual reports as required;
• Manges and converts inbound sales inquiries from all channels and passes new leads developed through contacts to appropriate team members;
• Assists in implementing promotional projects in assigned market areas to increase sales volume and profitability;
• Organizes sales blitzes by creating targeted lists, cold calls for appointments, sets appointments, and maps logistics;
• Assists sellers with registering for trade shows and other related events; organization of flights, hotel accommodations, and or transportation for out-of-town events;
• Point of contact for new closed business and in-house bookings, as required;
• Manage/update Delphi templates;
• Acts in the capacity of RDOS in their absence;
• Prepares and manages department expenses and annual event budgets;
• Coordinate and perform administrative duties for Silver Hotel Group home office including (but not limited to) purchasing, reimbursements, coordinating home office social calendar, and managing activities;
• Perform other reasonable job duties as requested by the RDOS, VP of Sales & Marketing, or SHG Executive Management

What We are Looking for...

• Hospitality experience or comparable sales experience, hotel environment preferred;
• Proven experience maintaining guest/client relationships
• A diploma or degree in Hospitality Management or Business is a definite asset
• Demonstrated ability to interact in a team environment with several divisions/departments
• Excellent communication skills (written, verbal, listening)
• Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems, is an asset
• Organized, results-orientated, proven time management skills and ability to work under pressure
• Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members
• Interacts/Communicates with guests, the public, and hotel teams. Speaks confidently in public and facilitates presentations
• Available to work varying shifts (morning, afternoon, some evening, and weekends may be required), and overtime as required
• Must be legally authorized to work in Canada

About Pantages Hotel          

 https://www.pantageshotel.com/                                                                                                                                                                                                                                             

Pantages Hotel is a boutique hotel with intimate surroundings in the heart of Canada’s Downtown, just steps away from the best shopping, dining and entertainment the city has to offer. Situated in the heart of one of Toronto’s most vibrant neighborhoods, this hotel offers unique rooms with alternative layouts, and different amenities. Floor-to-ceiling windows make a memorable and effortless experience for our travellers!

About Silver Hotel Group                                  

 https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.