Why Join Us?
Inspired by Toronto’s diverse local culture, Union Hotel is an independent and boutique property offering distinct, bold and memorable hospitality in the heart of downtown. This vibrant new hotel is poised to become the gathering place to eat, drink, work and play any time of day. Situated in Toronto’s dynamic financial district, energy flows and personalities mingle in this 189-room upper midscale property conveniently located within walking distance to all that downtown has to offer including shopping, theater, sports and culinary experiences. More than just a hotel room, we’re committed to rethinking the guest experience, breaking from convention, and offering a stay that truly stands out. At Union Hotel, we weave the best of local throughout our rooms, artwork, amenities, and food/beverage offerings, uniting guests, team members and our community on a journey to forge their own path.
We’re a hidden gem in plain sight.
We are looking for a Sous Chef to join our team who is ready to roll up their sleeves, lead with heart, and help us build something exceptional!
Why You’ll Love Working With Us
Are you ready for your next career move? Here’s what’s in it for you:

A people-first environment where respect, appreciation, and fun are part of the everyday
A chance to work with passionate, like-minded team members
Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
Annual Scholarship Opportunities (for you and your children)
Annual Wellness Credits
Donation Matching Program
Volunteer Hour Rewards
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition
Hotel Stay Discounts
Your Role
The Sous Chef supports the Executive Chef in the day-to-day operation of the Kitchen and Stewarding departments and assumes leadership of the culinary team in the Executive Chef’s absence. This is a hands-on leadership role responsible for ensuring the culinary vision is consistently achieved through strong execution of menu standards, food quality, presentation and guest experience. The Sous Chef works collaboratively with the Executive Chef to translate culinary direction, recipes and standards into clear expectations for the team, while coaching and developing team members and providing effective leadership across all kitchen stations.
The Sous Chef is primarily responsible for:

Leading daily kitchen operations in partnership with the Executive Chef, ensuring consistent execution of Sahni’s culinary vision, recipes, presentation and service standards.
Taking an active, hands-on role during service by leading the culinary team and promoting smooth communication between preparation, line and front-of-house teams.
Supporting the Executive Chef in maintaining and developing the culinary identity of the hotel’s food and beverage outlets, including Sahni, while contributing ideas that align with each concept and the overall hotel vision.
Demonstrating strong culinary knowledge and confidently executing and teaching regional cuisines, ingredients, techniques and cooking methods.
Collaborating with the Executive Chef to refine recipes, plating standards and production methods based on service feedback.
Training, coaching and developing culinary team members through hands-on instruction, constructive feedback and ongoing skill development.
Leading by example and working alongside Cook 1, Cook 2, Cook 3, Prep Cook and Stewarding team members.
Assigning daily responsibilities and providing clear direction based on business levels, reservations and service requirements.
Identifying opportunities to enhance food quality, efficiency, consistency and overall kitchen execution.
Supporting food-cost targets through effective portion control, waste management, recipe adherence and responsible product utilization.
Conducting or supporting pre-service meetings to communicate reservations, menu changes, special events and operational priorities.
Maintaining clear communication with the Front-of-House team regarding service pacing, menu availability, allergies and special requests.
Ensuring kitchen areas consistently meet established food safety, sanitation, cleanliness and organizational standards.
Supporting compliance with all hotel, provincial and company policies and procedures.
 What We are Looking for...

Minimum of three years of professional culinary experience, including demonstrated leadership experience in a high-volume kitchen.
College or university diploma in Culinary Arts, Hospitality Management or a related field; Red Seal certification is preferred.
Strong knowledge of cooking techniques, food preparation, plating, recipe execution, food safety and sanitation standards.
Hands-on leadership approach with the ability to supervise, train, motivate and develop culinary team members.
Experience with inventory management, ordering, portion control, food costing, waste reduction and scheduling.
Experience with menu development and service design is considered an asset.
Strong communication, delegation, problem-solving and creative-thinking skills.
Ability to collaborate effectively with the Executive Chef, culinary team, front-of-house team and hotel management.
Ability to remain composed, professional and solutions-focused in a fast-paced environment.
Experience working in a unionized environment is considered an asset.
Proficiency in Microsoft Office and other relevant computer applications.
Flexibility to work evenings, weekends and holidays, including occasional Manager-on-Duty shifts.
This posting for an upcoming vacancy
About Us
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.
 

Why Join Us?
Inspired by Toronto’s diverse local culture, Union Hotel is an independent and boutique property offering distinct, bold and memorable hospitality in the heart of downtown. This vibrant new hotel is poised to become the gathering place to eat, drink, work and play any time of day. Situated in Toronto’s dynamic financial district, energy flows and personalities mingle in this 189-room upper midscale property conveniently located within walking distance to all that downtown has to offer including shopping, theater, sports and culinary experiences. More than just a hotel room, we’re committed to rethinking the guest experience, breaking from convention, and offering a stay that truly stands out. At Union Hotel, we weave the best of local throughout our rooms, artwork, amenities, and food/beverage offerings, uniting guests, team members and our community on a journey to forge their own path.
We’re a hidden gem in plain sight.
We are looking for a Prep Cook to join our new restaurant opening this Fall 2026. The ideal candidate is ready to roll up their sleeves, lead with heart, and help us build something exceptional!
Union Hotel will be hosting a Job Fair at Hotel Victoria on August 19, 2026, from 9:00 a.m. to 11:00 a.m. and 4:00 p.m. to 6:00 p.m.
Interested candidates are invited to apply online and encouraged to join us at the Job Fair, where on-the-spot interviews will be conducted. Interview priority will be given to those who attend  the job fair in person. 
Why You’ll Love Working With Us
Are you ready for your next career move? Here’s what’s in it for you:

A people-first environment where respect, appreciation, and fun are part of the everyday
A chance to work with passionate, like-minded team members
Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
Annual Scholarship Opportunities (for you and your children)
Annual Wellness Credits
Donation Matching Program
Volunteer Hour Rewards
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition
Hotel Stay Discounts
Your Role
The position of the Prep Cook is responsible for all daily mise en place and food preparation, producing recipes according to specification for service, and supporting Cook 1 and Cook 2 by ensuring ingredients are prepared, labelled, rotated and stocked. The position has limited responsibility for service except when required.
The Prep Cook  is primarily responsible for:

Completing assigned daily preparation tasks and prep lists accurately and within required timelines.
Preparing vegetables, meats, seafood and other ingredients according to established specifications.
Preparing sauces, chutneys, marinades, spice blends, stocks and other recipes according to established preparation standards.
Accurately measuring and portioning ingredients to maintain consistency, control food costs and minimize waste.
Supporting preparation for lunch, dinner, banquets and other service periods.
Assisting the culinary team during service and high-volume business periods.
Supporting banquet and large-volume food preparation as required.
Receiving, checking, storing and organizing deliveries.
Labelling, dating, storing and rotating products using FIFO procedures.
Safely handling and storing food products according to established food safety and sanitation procedures.
Using kitchen equipment and tools safely and reporting maintenance concerns promptly.
Maintaining clean, organized and sanitary preparation areas, refrigerators, storage spaces, equipment and utensils.
Collaborating with the culinary team and building positive, respectful and professional working relationships.
Participating in training and ongoing opportunities to develop culinary knowledge and skills.
Demonstrating reliability, organization, attention to detail and a willingness to learn.
What We are Looking for...

Ability to work effectively in a fast-paced, high-volume kitchen environment and perform well under pressure.
Ability to stand and walk for extended periods throughout the shift.
Ability to perform physically demanding tasks, including reaching, bending, twisting, pulling, pushing and lifting.
Ability to lift up to 30 lbs independently and heavier items with assistance.
Strong manual dexterity, hand-eye coordination and attention to surroundings.
Ability to communicate and collaborate effectively with team members and guests.
Ability to maintain high standards of personal grooming, hygiene and professional appearance.
This posting for an upcoming vacancy
About Us
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.
 

Why Join Us?
Inspired by Toronto’s diverse local culture, Union Hotel is an independent and boutique property offering distinct, bold and memorable hospitality in the heart of downtown. This vibrant new hotel is poised to become the gathering place to eat, drink, work and play any time of day. Situated in Toronto’s dynamic financial district, energy flows and personalities mingle in this 189-room upper midscale property conveniently located within walking distance to all that downtown has to offer including shopping, theater, sports and culinary experiences. More than just a hotel room, we’re committed to rethinking the guest experience, breaking from convention, and offering a stay that truly stands out. At Union Hotel, we weave the best of local throughout our rooms, artwork, amenities, and food/beverage offerings, uniting guests, team members and our community on a journey to forge their own path.
We’re a hidden gem in plain sight.
We are looking for a Steward to join our new restaurant opening this Fall 2026. The ideal candidate is ready to roll up their sleeves, lead with heart, and help us build something exceptional!
Union Hotel will be hosting a Job Fair at Hotel Victoria on August 19, 2026, from 9:00 a.m. to 11:00 a.m. and 4:00 p.m. to 6:00 p.m.
Interested candidates are invited to apply online and encouraged to join us at the Job Fair, where on-the-spot interviews will be conducted. Interview priority will be given to those who attend  the job fair in person. 
Why You’ll Love Working With Us
Are you ready for your next career move? Here’s what’s in it for you:

A people-first environment where respect, appreciation, and fun are part of the everyday
A chance to work with passionate, like-minded team members
Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
Annual Scholarship Opportunities (for you and your children)
Annual Wellness Credits
Donation Matching Program
Volunteer Hour Rewards
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition
Hotel Stay Discounts
Your Role
The primary role of a kitchen Steward is to set the stage for the culinary team to deliver excellent customer service to our guests and customers. The primary duties include washing dishes, preparing meal ingredients, and maintaining the kitchen.
The Steward is primarily responsible for:

Operating commercial dishwashing equipment to clean and sanitize dishes, glassware, utensils, pots, pans and kitchen equipment.
Maintaining a continuous supply of clean and sanitized dishes, utensils and equipment throughout service.
Keeping dishwashing, kitchen and back-of-house areas clean, organized and free of hazards.
Supporting the culinary team by cleaning and sanitizing work surfaces, equipment and floors.
Ensuring pots, pans and kitchen equipment are cleaned and promptly returned to their designated locations.
Assisting with receiving, moving and storing food, beverages and operating supplies as required.
Supporting cooks and other kitchen team members with general cleaning, organization and non-cooking tasks.
Sorting and disposing of garbage, recycling and food waste according to established procedures.
Maintaining adequate levels of clean towels, cleaning products and other kitchen operating supplies.
Following proper chemical handling, dilution and storage procedures.
Reporting damaged equipment, unsafe conditions, spills, shortages and maintenance concerns to the appropriate supervisor.
Following all food safety, sanitation, workplace safety and health and safety policies and procedures.
Building professional, respectful and collaborative working relationships with kitchen and hotel team members.
Assisting with opening and closing cleaning duties as assigned.
What We are Looking for...

Previous experience in a hotel, restaurant, banquet or commercial kitchen environment is an asset.
Basic knowledge of kitchen sanitation, food safety and workplace safety practices.
Ability to safely operate commercial dishwashing and kitchen cleaning and chemical equipment and follow established procedures.
Ability to lift, carry, push and pull supplies, garbage, dish racks and equipment as required.
Ability to stand and walk for extended periods in a fast-paced kitchen environment.
Ability to work effectively as part of a kitchen and stewarding team.
Flexibility to work varying shifts, including days, evenings, weekends and holidays.
This posting for an upcoming vacancy
About Us
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.
 

Why Join Us?
Inspired by Toronto’s diverse local culture, Union Hotel is an independent and boutique property offering distinct, bold and memorable hospitality in the heart of downtown. This vibrant new hotel is poised to become the gathering place to eat, drink, work and play any time of day. Situated in Toronto’s dynamic financial district, energy flows and personalities mingle in this 189-room upper midscale property conveniently located within walking distance to all that downtown has to offer including shopping, theater, sports and culinary experiences. More than just a hotel room, we’re committed to rethinking the guest experience, breaking from convention, and offering a stay that truly stands out. At Union Hotel, we weave the best of local throughout our rooms, artwork, amenities, and food/beverage offerings, uniting guests, team members and our community on a journey to forge their own path.
We’re a hidden gem in plain sight.
We are looking for a Cook 2 to join our new restaurant opening this Fall 2026. The ideal candidate is ready to roll up their sleeves, lead with heart, and help us build something exceptional!
Union Hotel will be hosting a Job Fair at Hotel Victoria on August 19, 2026, from 9:00 a.m. to 11:00 a.m. and 4:00 p.m. to 6:00 p.m.
Interested candidates are invited to apply online and encouraged to join us at the Job Fair, where on-the-spot interviews will be conducted. Interview priority will be given to those who attend  the job fair in person. 
Why You’ll Love Working With Us
Are you ready for your next career move? Here’s what’s in it for you:

A people-first environment where respect, appreciation, and fun are part of the everyday
A chance to work with passionate, like-minded team members
Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
Annual Scholarship Opportunities (for you and your children)
Annual Wellness Credits
Donation Matching Program
Volunteer Hour Rewards
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition
Hotel Stay Discounts
Your Role
The position of Cook 2 is a versatile and flexible cook who is familiar with all areas of kitchen operations and production. They are responsible for the general production of all menu items and participate in all cooking and food preparation processes. They are focused on providing exceptional service and creating memorable dining experiences for all guests by ensuring all food items are ready on time and ensuring quality control as through strictly following recipes and production standard. They execute recipes to specification, maintain station organization and support banquet and à la carte production under the direction of the Executive Chef and Sous Chef.
The Cook 2 is primarily responsible for:

Operating an assigned station independently during service while maintaining organization, consistency and efficiency.
Preparing and maintaining station mise en place according to established recipes, quantities and service requirements.
Preparing, cooking and presenting proteins, vegetables, sauces and other menu items according to established recipes and specifications.
Applying appropriate cooking techniques while consistently meeting plating, portioning, presentation and quality standards.
Supporting timely ticket execution while maintaining food quality and consistency throughout service.
Preparing full-course meals, individual dishes and other food items independently or as part of a collaborative culinary team.
Preparing meals for guests with allergies, intolerances and special requests while following food safety and cross-contamination prevention procedures.
Supporting menus, special events and banquet production in collaboration with the Sous Chef and Executive Chef.
Contributing to food cost control and waste reduction through effective production planning, portion control and proper product utilization.
Communicating product shortages, preparation concerns, equipment issues and station requirements to the Cook 1 or Chefs in a timely manner.
Maintaining organized refrigerators and work areas, including proper product rotation, labelling, storage and handling.
Monitoring and changing fryer oil regularly to maintain food quality, safety and kitchen hygiene standards.
Maintaining clean, safe and organized kitchen areas and ensuring equipment and utensils are properly used, cleaned and maintained.
Demonstrating professionalism, reliability and strong culinary skills while contributing positively to the culinary team.
Building positive, professional and collaborative relationships with team members and departments throughout the hotel.
Following all hotel food safety, health and safety, security and workplace policies and procedures.
What We are Looking for...

1-3 years of experience in an upscale adult contemporary restaurant environment
Previous experience in a premium restaurant providing an elevated service
Proven experience in advanced cooking techniques (experience with tandoor and robata grill preferred)
Food Safety certification
Ability to work lunch and dinner service (including evenings, weekends, and holidays)
This posting for an upcoming vacancy
About Us
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.
 

Why Join Us?
Inspired by Toronto’s diverse local culture, Union Hotel is an independent and boutique property offering distinct, bold and memorable hospitality in the heart of downtown. This vibrant new hotel is poised to become the gathering place to eat, drink, work and play any time of day. Situated in Toronto’s dynamic financial district, energy flows and personalities mingle in this 189-room upper midscale property conveniently located within walking distance to all that downtown has to offer including shopping, theater, sports and culinary experiences. More than just a hotel room, we’re committed to rethinking the guest experience, breaking from convention, and offering a stay that truly stands out. At Union Hotel, we weave the best of local throughout our rooms, artwork, amenities, and food/beverage offerings, uniting guests, team members and our community on a journey to forge their own path.
We’re a hidden gem in plain sight.
We are looking for a Cook 1 to join our new restaurant opening this Fall 2026. The ideal candidate is ready to roll up their sleeves, lead with heart, and help us build something exceptional!
Union Hotel will be hosting a Job Fair at Hotel Victoria on August 19, 2026, from 9:00 a.m. to 11:00 a.m. and 4:00 p.m. to 6:00 p.m.
Interested candidates are invited to apply online and encouraged to join us at the Job Fair, where on-the-spot interviews will be conducted. Interview priority will be given to those who attend  the job fair in person. 
Why You’ll Love Working With Us
Are you ready for your next career move? Here’s what’s in it for you:

A people-first environment where respect, appreciation, and fun are part of the everyday
A chance to work with passionate, like-minded team members
Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
Annual Scholarship Opportunities (for you and your children)
Annual Wellness Credits
Donation Matching Program
Volunteer Hour Rewards
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition
Hotel Stay Discounts
Your Role
The position of Cook 1 is a versatile and flexible cook who is familiar with all areas of kitchen operations and production. They are responsible for the general production of all menu items and participate in all cooking and food preparation processes. They are focused on providing exceptional service and creating memorable dining experiences for all guests by ensuring all food items are ready on time and ensuring quality control as through strictly following recipes and production standards.
The Cook 1 is primarily responsible for:

Leading an assigned station during service, ensuring it is organized, prepared and operating efficiently.
Coordinating station readiness and participating in food preparation and production as required.
Preparing, cooking and presenting high-quality dishes according to established recipes, specifications and presentation standards.
Supporting and mentoring Cook 3, Cook 2 and Prep Cooks by providing guidance, sharing culinary knowledge and encouraging their professional development.
Monitoring ticket flow and supporting neighbouring stations to ensure timely and consistent service.
Maintaining consistent plating, portioning and presentation standards before food leaves the kitchen.
Preparing meals for guests with allergies, intolerances and special requests while following food safety and cross-contamination prevention procedures.
Supporting menu execution, special events and banquet production in collaboration with the Sous Chef and Executive Chef.
Contributing to food cost control and waste reduction through effective production planning, portion control and proper product utilization.
Maintaining clean, safe and organized kitchen and storage areas, including proper product rotation, labelling, handling and storage.
Demonstrating professionalism, reliability and strong culinary skills while serving as a positive example for other team members.
Building positive, professional and collaborative relationships with team members and departments throughout the hotel.
Following all hotel food safety, health and safety, security and workplace policies and procedures.
What We are Looking for...

3-5 years of experience in an upscale adult contemporary restaurant environment
Preference to individuals who possess professional experience with Kenyan, North African and Indian cuisines
Previous experience in a premium restaurant providing an elevated service
Proven experience in advanced cooking techniques (experience with Tandoor and Robata grill preferred)
Food Safety certification
Red Seal certification preferred
Ability to work lunch & dinner service (including evenings, weekends, and holidays)
This posting for an upcoming vacancy
About Us
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.
 

Why Join Us?
Inspired by Toronto’s diverse local culture, Union Hotel is an independent and boutique property offering distinct, bold and memorable hospitality in the heart of downtown. This vibrant new hotel is poised to become the gathering place to eat, drink, work and play any time of day. Situated in Toronto’s dynamic financial district, energy flows and personalities mingle in this 189-room upper midscale property conveniently located within walking distance to all that downtown has to offer including shopping, theater, sports and culinary experiences. More than just a hotel room, we’re committed to rethinking the guest experience, breaking from convention, and offering a stay that truly stands out. At Union Hotel, we weave the best of local throughout our rooms, artwork, amenities, and food/beverage offerings, uniting guests, team members and our community on a journey to forge their own path.
We’re a hidden gem in plain sight.
We are looking for an Outlets Manager to join our team who is ready to roll up their sleeves, lead with heart, and help us build something exceptional!
Why You’ll Love Working With Us
Are you ready for your next career move? Here’s what’s in it for you:

A people-first environment where respect, appreciation, and fun are part of the everyday
A chance to work with passionate, like-minded team members
Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
Annual Scholarship Opportunities (for you and your children)
Annual Wellness Credits
Donation Matching Program
Volunteer Hour Rewards
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition
Hotel Stay Discounts
Your Role
We are currently looking for a Guest Services Agent! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. 
The Guest Service Agent is primarily responsible for:

Maintain a warm and friendly demeanor at all times with guests and team members;
Comply with all company standards and brand standards, if applicable;
Interact with all guests during check-in and check-out procedure;
Create and cancel reservations as required, handle check-in and check-outs;
Greet all incoming and outgoing calls in a professional and timely manner;
Review logbook, and emails daily and complete all tasks on the checklist;
Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
Balance and prepare individual paperwork for closing of shift with hotel standards;
Work closely and maintain proper communication with all hotel departments;
Handle guest registration and room assignments, accommodating special requests whenever possible;
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
Perform other duties assigned by the Supervisor or department manager.
What We are Looking for...

Customer Service experience, preferably in a Hotel Front Desk position;
Excellent written and verbal communication skills are essential;
Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
Available to work days, evenings, weekends, and/or holidays as required;
Must be legally authorized to work in Canada. 
This posting for an existing vacancy
About Us
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.