Housekeeping Room Attendant - The Anndore House
The Anndore House is currently looking for a full-time Room Attendant. The Room Attendant performs routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Housekeeping Supervisor and/or the Executive Housekeeper. The Room Attendant is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Executive Housekeeper and/or designate, the Room Attendant is responsible for:

Enters and prepares the room for cleaning;
Makes the bed(s) according to hotel standards;
Replenishes guestroom and bath supplies;
Delivers and retrieves items on loan to guests e.g. iron and ironing boards;
Performs rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required;
Maintains work area and equipment according to hotel standards;
Attends to guest calls, guest requests /guest complaints in the area assigned to him;
Responsible for achieving and exceeding guest satisfaction;
Other duties as assigned. 
What we are looking for...

Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance;
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces;
Reach overhead and below the knees, including bending, twisting, pulling, and stooping;
Stand, sit, kneel, or walk for an extended period across an entire work shift;
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination;
Must be available to work weekdays, weekends, and holidays as required.
About The Anndore House
https://www.silverhotelgroup.com/hotel/the-anndore-house/
Well before The Anndore House was introduced as one of Toronto’s primo gathering hot spots, it was home to eccentric personalities and local celebs. Since relaunching our House, we’ve managed to fuse our quirky past with modern style. Those looking to exercise their creative animal need look no further, as The Anndore House willingly looks to share our passion for art and culture to kindred spirits. Our goal, with your help is to provide a place where guests can hang with locals and immerse themselves in the neighborhood with vibrant, welcoming public spaces.
 
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Area Accounting Clerk
The Accounting Clerk is responsible for performing accounting duties as required for the three propertie in our Thunder Bay Hotel Collection.  This role requires a focused, detail oriented individual.  Key areas of responsibility include accounts receivable, accounts payable, cashier, and payroll functions.  This role works in coordination with the home office accounting and finance department while reporting to the Dual General Manager for Days Inn Thunder Bay.
.What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts

Key Responsibilities


Manage all property level phases of accounts payable and assist with accounts receivable.
Oversee and lead the payroll process for the Hotel, providing guidance and direction to department leaders to ensure payroll accuracy and timeliness.
Ensure that guests have best possible experience by troubleshooting and resolving all billing-related disputes in a timely manner.
Acknowledged all guest billing inquiries or concerns within 48 hours of receiving the initial complaint.
Prepare regular reports and summaries of accounting activities as required.
Review all ledger details: guest ledger, city ledger and deposit ledgers to validate proper payment and revenue posting, resolve issues as needed.
Ensure all new hire paperwork, benefits and other pertinent personnel documents are uploaded to Payworks and maintained in accordance with the company practices.
Participate in property inventory counts.
Reconcile and complete daily cash deposits.
Provide direction and training to hotel operational team in areas related to accounting processes, internal controls, and payroll, etc.
Adhere to a system of policies and procedures that impose an adequate level of control over Accounting Department activities.
Drive the corporate culture, personifying it in daily interactions with both guests and team members;
Be an engaging leader who is highly inclusive, inspiring and able to relate to all levels;
Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute
 Environmental Factors

Primarily a weekday schedule, Monday to Friday, with some occasional work required in the evenings and on weekends.
Travel to the different hotel locations as needed and often work from various hotel locations.
Significant time spent on a computer keyboard.
Regular communication with Hotel General Managers and Corporate Finance Managers.
Some lifting (up to 30 lbs), on occasion.
A fast-paced and ever-evolving industry with high demands to perform.
Swift strategic thinking while under pressure to execute project strategies.
What We Are Looking For...

Minimum of two years demonstrated accounting/bookkeeping experience, preferably in hospitality;
Accounting skills and knowledge acquired through business college or enrolment in an accounting program are considered an asset;
Demonstrated ability to interact in a team environment with several divisions/departments
Friendly and cooperative disposition and easily able to work cooperatively with team members;
Strong administrative, organizational and time management skills;
Strong communication skills, written and verbal;
Exceptional analytical skills to prepare reports and to solve routine accounting problems;
Strong Compute r skills - knowledge of SAGE, Maestro, Opera, POS, Delphi and Excel a definite asset.
Available to work holidays as required, based on business needs.
Excellent written and verbal communication skills are essential
Intermediate knowledge of Excel is required.
About Days Inn & Suites by Wyndham Thunder Bay
Days Inn & Suites Thunder Bay is an award-winning Hotel offering 92 well-appointed guestrooms, a fitness room, salt water swimming pool and hot tub, along with one meeting room. We offer our Guest’s a deluxe continental breakfast each morning. A quick 10-minute drive from the Thunder bay International Airport this Hotel is located near Confederation College and the Intercity shopping area. Sharing our parking lot with Tim Horton’s and Montana’s offers our Guests some great meal options without leaving the parking lot.
As part of Wyndham Worldwide Hotels, we have access to over 9,000 Hotels globally.
About Days Inn & Suites by Wyndham Thunder Bay North
https://www.silverhotelgroup.com/hotel/days-inn-by-wyndham-thunder-bay-north/
Days Inn by Wyndham Thunder Bay North is an award-winning Hotel offering 92 well-appointed guestrooms, complimentary breakfast, a fitness room and one meeting room
Located next to Thunder Bay Regional Health Sciences Centre we offer our Guests a worry-free place to stay while in Thunder Bay for medical purposes. Close to Lakehead University and a short drive to Thunder Bay’s Entertainment District makes us a great place to stay. Sharing our parking lot with 5Forks Restaurant and Subway offers our Guests some great meal options without leaving the parking lot.
Our quiet yet central location is just ten minutes from the Thunder Bay Airport and downtown Thunder Bay, keeping you close to everything you want but away from the noise you don’t.
As part of Wyndham Worldwide Hotels, we have access to over 9,000 Hotels globally.
About Valhalla Hotel & Conference Centre
https://www.silverhotelgroup.com/hotel/valhalla-hotel-conference-centre/
The Valhalla Hotel & Conference Centre is both the largest full-service hotel in Northwestern Ontario and the most unique. Located just minutes away from the Thunder Bay International Airport and near to some of the city’s main attractions, The Valhalla Hotel & Conference Centre is perfectly situated for any traveling to Thunder Bay. With a wide array of accommodations ranging from Executive Suites to Family Rooms and even Pet-Friendly Rooms, the Hotel boasts 265 rooms meeting every traveler’s needs. 
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Guest Services Agent
We are currently looking for a Guest Services Agent! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. 
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Guest Services Manager, the Guest Service Agent will:

Maintain a warm and friendly demeanor at all times with guests and team members;
Comply with all company standards and brand standards, if applicable;
Interact with all guests during check-in and check-out procedure;
Create and cancel reservations as required, handle check-in and check-outs;
Greet all incoming and outgoing calls in a professional and timely manner;
Review logbook, and emails daily and complete all tasks on the checklist;
Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
Balance and prepare individual paperwork for closing of shift with hotel standards;
Work closely and maintain proper communication with all hotel departments;
Handle guest registration and room assignments, accommodating special requests whenever possible;
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
Perform other duties assigned by the Supervisor or department manager.
What We are Looking for...

Customer Service experience, preferably in a Hotel Front Desk position;
Excellent written and verbal communication skills are essential;
Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
Available to work days, evenings, weekends, and/or holidays as required;
Must be legally authorized to work in Canada. 
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Rooms Division Supervisor
The Anndore House is recruiting for a Rooms Division Supervisor! In collaboration with the Front Office Manager and the Executive Housekeeper, the Rooms Division Supervisor is not only responsible for the inspection of the rooms and ensuring they are up to the property’s standard of quality, but he/she also ensures smooth processes and high compliance in terms of guest relations, housekeeping, and reservation standards by overseeing the operations of both departments to ensure an overall perfect guest experience.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Executive Housekeeper and Guest Service Manager, the Rooms Division Supervisor:

Directs the Housekeeping staff in the fulfilment of departmental assignments with a high degree of quality, within budget parameters, and on schedule.
Ensures exceptional levels of cleanliness and care of guest rooms and public areas.
Creates and develops policies and procedures to ensure a safe and efficient working environment.
Maintains the care and use of supplies, equipment, and the appearance of all Housekeeping areas and ensures that Housekeeping staff follow same.
Performs daily inspections of common areas and rooms for sanitation, order, safety and proper performance of assigned duties.
Spot checks storage rooms, utility and janitorial closets, etc., for upkeep and supply control.
Coordinates repair needs with Maintenance.
Processes payables efficiently and in accordance with approved policy and procedures.
Attends all required meetings to provide input and recommendations.
Ensure him/her as well as their team deliver outstanding guest care at all times.
Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
Assists with incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
Control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Ensure Front Office logbook and hotel log book is always updated and actioned upon.
Ensure safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
Participate in hotel committees and task force assignments.
Ensure that all team members comply with company safety policies, procedures, and guidelines.
What We are Looking for...
Requirements (include but are not limited to): 

Practical experience managing Front Desk and Housekeeping departments highly recommended. Monitor the cleanliness of the public areas and great attention to detail.
A minimum of 2 years hotel experience and one year in a significant managerial role, previous housekeeping experience an asset. Diploma, degree, or master’s in hospitality – food & beverage, or hospitality management school.
Strong computer skills with advanced knowledge of Microsoft Office and Outlook.
The ability to demonstrate skills of an approachable coach that cultivates a work environment that encourages feedback.
Availability to work evenings and weekends.
About Us
This hotel is more than a building, the Anndore House has a creative soul with Toronto’s most talented artistry in our building’s finishes. We have 113 contemporary bedrooms (each with a character all their own), Constantine restaurant and lounge, and The Crow’s Nest barber shop. Our Next Level is an entire floor that’s equally adept at hosting parties or brainstorms. All in the heart of one of the friendliest cities on the planet in the neighbourhood full of positive energy and parks, all types of fitness, galleries, theatre, live music, unique boutiques and
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.
 

The Anndore House is currently looking for a part-time Guest Services Agent! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. 
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Guest Services Manager, the Guest Service Agent will:

Maintain a warm and friendly demeanor at all times with guests and team members;
Comply with all company standards and brand standards, if applicable;
Interact with all guests during check-in and check-out procedure;
Create and cancel reservations as required, handle check-in and check-outs;
Greet all incoming and outgoing calls in a professional and timely manner;
Review logbook, and emails daily and complete all tasks on the checklist;
Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
Balance and prepare individual paperwork for closing of shift with hotel standards;
Work closely and maintain proper communication with all hotel departments;
Handle guest registration and room assignments, accommodating special requests whenever possible;
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
Perform other duties assigned by the Supervisor or department manager.
What We are Looking for...

Customer Service experience, preferably in a Hotel Front Desk position;
Excellent written and verbal communication skills are essential;
Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
Available to work days, evenings, weekends, and/or holidays as required;
Must be legally authorized to work in Canada. 
The Anndore House
Back in the 1950’s The Anndore Hotel & Apartments was home to many of Toronto’s most eccentric personalities and famous faces, and nowadays it has became one of Toronto’s most stylish and celebrated hotels. This hotel is more than a building, the Anndore House has a creative soul with Toronto’s most talented artistry in our building’s finishes. We have 113 contemporary bedrooms (each with a character all their own), Constantine restaurant and lounge, The Crow’s Nest barber shop and the Scarlet Door Café. Our Upper level is an entire floor that’s equally adept at hosting parties or brainstorms. All in the heart of one of the friendliest cities on the planet in the neighbourhood full with positive energy and parks, all types of fitness, galleries, theatre, live music, unique boutiques and nightlife.
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Silver Hotel Group is currenty seeking a dynamic Sales Executive to join our team! The Sales Executive executes the sales strategy of the Downtown Toronto Hotel Collection as defined by the Regional Sales Directors, Group & Catering, to ensure that occupancy, average daily rate, extended stay, and market share goals are achieved. The Sales Executive will be required to perform general administrative duties, including but not limited to, proposals, contracts, guest emails, internal sales department administration, and compiling/updating reports as needed. 


What We Offer:

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities:

Prepare proposals and contracts as required by the Regional Director of Sales (RDOS) ensuring deadlines are met (guaranteed 24-hour period);
On behalf of RDOS, creates inquiry/prospect booking in Delphi (and alternative property booking system);
Handles inquiries and ensures full attention to detail is provided;
Prepare corporate negotiated rate agreements and record corporate negotiated rate accounts into Delphi with monthly volume account production;
Completes competitive rate shop calls for all required market segments;
Maintains full product knowledge of portfolio competitive hotels;
Liaise with Brand associates and incoming leads;
Prepares site inspection communication and VIP notice to On-Property Sales Executives or appropriate departments for execution;
Distributes leads from different platforms/channels to the appropriate Seller;
Manages, converts, and distributes Definite business contracts to appropriate hotels;
Prepares daily, weekly, monthly, quarterly and annual reports as required;
Manges and converts inbound sales inquiries from all channels and passes new leads developed through contacts to appropriate team members;
Assists in implementing promotional projects in assigned market areas to increase sales volume and profitability;
Organizes sales blitzes by creating targeted lists, cold calls for appointments, sets appointments, and maps logistics;
Assists sellers with registering for trade shows and other related events; organization of flights, hotel accommodations, and or transportation for out-of-town events;
Point of contact for new closed business and in-house bookings, as required;
Manage/update Delphi templates;
Acts in the capacity of RDOS in their absence;
Prepares and manages department expenses and annual event budgets;
Coordinate and perform administrative duties for Silver Hotel Group home office including (but not limited to) purchasing, reimbursements, coordinating home office social calendar, and managing activities;
Perform other reasonable job duties as requested by the RDOS, VP of Sales & Marketing, or SHG Executive Management
What We are Looking for:

Hospitality experience or comparable sales experience, hotel environment preferred;
Proven experience maintaining guest/client relationships;
A diploma or degree in Hospitality Management or Business is a definite asset;
Demonstrated ability to interact in a team environment with several divisions/departments;
Excellent communication skills (written, verbal, listening);
Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems, is an asset;
Organized, results-orientated, proven time management skills and ability to work under pressure;
Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
Interacts/Communicates with guests, the public, and hotel teams. Speaks confidently in public and facilitates presentations;
Available to work varying shifts (morning, afternoon, some evening, and weekends may be required), and overtime as required;
Must be legally authorized to work in Canada.
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

The Pantages Hotel is currently recruiting a Cook 2 to take its food and beverage operation to the next level! If you have a flair for food, a passion for presentation, and are "hungry" to showcase your talents and grow within the company, we encourage you to apply for this exciting opportunity!
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Executive Chef or their designate, you will

Adhere to hotel standards of food quality, recipes and preparation;
Prepare ingredients for cooking, including portioning, chopping, and storing food;
Wash and peel fresh fruits and vegetables;
Weigh, measure, and mix ingredients;
Ensure the highest quality of the product in the preparation of food;
Ensure the proper setup and readiness of menu items;
Adhere to the seasoning, portions, and appearance guidelines of food served;
Store unused food properly to minimize waste and maximize quality;
Ensure that proper Health & Safety and sanitation practices are practiced;
Assure smooth kitchen operations by coordinating with related Food and Beverage Departments;
Prepare hot and cold foods according to recipes, quality and presentation standards, and food preparation checklist
Perform other duties as required;
Ability to work and prepare all menu items including breakfast, lunch and dinner, and banqueting (if applicable);
Available to work flexible hours, including mornings, evenings, weekends, and holidays.
What we are looking for...

Strong verbal communication skills;
Excellent organizational and time management skills;
Ability to multi-task and work in a fast-paced environment;
Basic knowledge of food hygiene;
Positive and professional attitude and appearance;
High level of accuracy, and a strong commitment to detail;
Work well under pressure and in a team environment;
Must be available evenings, weekends, and flexible shifts.
The Pantages is a boutique hotel with intimate surroundings in the heart of Toronto's Downtown core; just steps from the best shopping, dining and entertainment the city has to offer! Designed by world renowned architect, Moshe Safdie, our postmodern limestone building was completed in 2003 to match its surrounding theatre establishments
Now situated in the heart of one of Toronto’s most vibrant neighborhoods, this hotel offers unique rooms with thoughtful layouts and fantastic amenities. Floor-to-ceiling windows make a memorable and effortless experience for our guests. We are also home to Stages Restaurant & Lounge,  delivering Canadian inspired local flavors and dishes along with hand-crafted, expertly shaken cocktails.
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

House Person
The Anndore House is currently recruiting for a House Person! Reporting to the Executive Housekeeper, the primary responsibility of the House Person is to ensure that the cleanliness and the quality of the overall hotel meet the highest industry standards, thus providing our guests with an outstanding product to enjoy.  The focus is on providing hands-on, timely, and genuine guest service.  The House Person is responsible for ensuring public areas of the Hotel are cleaned and linens are restocked for fellow team members. 
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Executive Housekeeper, the House Person’s responsibilities include:

Cleaning designated areas including, but not limited to, restrooms, public areas, offices, and banquet/meeting/conference rooms;
Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, and shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays;
Greet guests in a friendly manner;
Report maintenance deficiencies and items in need of repair;
Stock and maintain supply rooms, as needed;
Perform deep cleaning tasks and special projects (for example mattress flipping, furniture moves, etc.), as needed;
Deliver guest requests and assist in cleaning guest rooms, as needed;
Cleaning of guestrooms (cleaning behind beds and armoires, washing walls, cleaning light shades.);
Assisting room attendants by removing dirty linen and garbage from their carts;
Assisting in robe and linen inventories;
Other duties as assigned.
 Physical Aspects of Position (include but are not limited to): 

Constant standing and walking throughout shift;
Frequent lifting and carrying up to 30 lbs;
Frequent kneeling, pushing, pulling, and lifting;
Occasional ascending or descending ladders, stairs, and ramps.
What we are Looking for...

Housekeeping experience is desirable but not required;
Basic knowledge of cleaning and industrial equipment and cleaning materials desired but not required;
Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance;
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces;
Reach overhead and below the knees, including bending, twisting, pulling, and stooping;
Stand, sit, kneel, or walk for an extended period across an entire work shift;
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination;
Ability to work flexible shifts (mornings, afternoons, evenings, weekends, and holidays);
Perform other reasonable job duties as requested by Supervisors.
About The Anndore House
https://www.silverhotelgroup.com/hotel/the-anndore-house/
Well before The Anndore House was introduced as one of Toronto’s primo gathering hot spots, it was home to eccentric personalities and local celebs. Since relaunching our House, we’ve managed to fuse our quirky past with modern style. Those looking to exercise their creative animal need look no further, as The Anndore House willingly looks to share our passion for art and culture to kindred spirits. Our goal, with your help is to provide a place where guests can hang with locals and immerse themselves in the neighborhood with vibrant, welcoming public spaces
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Convention Service Manager
We are currently hiring a Convention Service Manager to join our team. The Convention Service Manager is responsible for planning, organizing, and managing the in-house details for a large group and convention booking (e.g., menus, set-up, etc.) Participate in negotiating meetings/functions rooms, rates, and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, and group resumes. Assisting in the completion of BEOs for group and local catering. Complete walk-through of function space prior to events beginning and complete checklist for each group; both local and groups.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the General Manager and working closely with the Regional Director of Sales :

Work closely with Sales, Catering, and banquet team
will serve the on-site group and catering customers in a proactive manner working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes
Leading BEO meetings including distribution
Increase Banquet revenues by upselling and doing Catering sales
Maintain & log all client communications in the system, It is the responsibility of the Conventions Services Manager to keep in touch with clients through phone calls, emails, letters, and personal meetings.
Attend the weekly Revenue Management, Sales, and Group Pickup Meetings.
Work closely with the Sales Managers to ensure client satisfaction.
Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
Generate “thank you” notes to clients with prompt follow-up of negative client feedback as necessary.
Able to conduct hotel site inspections and client presentations.
Resourceful skills to provide contemporary set-ups, menus, and functions for groups.
Ability to produce artistic and innovative menus while working closely with the Executive Chef on pricing specialty menus.
Work closely with the banquet department on operations and event execution, ability to consistently deliver flawless events.
Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders.
Monitor group room blocks and pick up, and generate detailed resumes for the operating departments.
Ability to work with outside vendors to ensure client satisfaction for all events/groups.
What We are Looking for...

Previous work experience as a hotel Convention Services Manager in a 3-5 star property is required.
University or College diploma in Hospitality is a definite asset;
Strong computer skills, with knowledge of Microsoft Office, are essential;
Organized, results-orientated, proven time management skills and ability to work under pressure;
Proven experience motivating and inspiring a team to achieve strong performance results;
Strong problem-solving and creative thinking skills;
Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
Available to work nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts;
Must be legally authorized to work in Canada.
About Us
Newly renovated Novotel Toronto is nestled in the historic district of Old Town Toronto. At Novotel Toronto Centre variety of services makes any stay exceptional with a true European touch. The Hotel is minutes from Toronto’s major attractions, theatre and concert facilities, Harbourfront and a myriad of shopping and dining options. Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Our unique bedding is a major asset in all 262 rooms of the hotel. Café Nicole & Lounge Bar serves dishes from our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting. It’s a 4-star comfort in the heart of the St. Lawrence Neighborhood with cobblestone streets and gastronomical international treats from the market.
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Bartender
Pantages Hotel  is currently recruiting for a part-time  Bartender! This position is responsible for preparing and serving drinks to our guests and customers. They are able to mix and match ingredients in order to create classic and innovative drinks in accordance with customers’ needs and expectations. The purpose of this position is to interact with the hotel guests and ensure they have a great experience!
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Food and Beverage Manager, you will:

Interacts with customers in a friendly and helpful manner, takes orders, and serves drinks and snacks;
Assists in the planning and presentation of the bar menu;
Checks identification of the guests when in doubt, to make sure they meet age requirements for purchase of alcohol and tobacco products;
Arranges bar area to make attractive displays;
Assesses customer's needs and preferences and makes recommendations;
Possesses the ability to sell or influence others by up-selling and suggestive selling;
Provides recommendations and suggestions to guests;
Maintains liquor inventory and consumption;
Collects payment for drinks served and balances all receipts;
Prepares inventory or purchase requisitions as needed to replenish supplies;
Complies with all food and beverage regulations;
Performs other duties as and when assigned.
What We are Looking for...

Exceptional customer service skills!
Smart Serve Certification;
Food Handling Certification is an asset;
Ability to work flexible hours, including evenings, holidays, and weekends;
Must be authorized to work in Canada. 
Pantages Hotel Downtown Toronto
The hotel building was designed by world renowned architect Moshe Safdie, the postmodern limestone building was completed in 2003 to match its surrounding theatre establishments. Pantages Hotel is a boutique hotel with intimate surroundings in the heart of Canada’s Downtown, just steps away from the best shopping, dining and entertainment the city has to offer. Situated in the heart of one of Toronto’s most vibrant neighborhoods, this hotel offers unique rooms with alternative layouts, and different amenities. Floor-to-ceiling windows make a memorable and effortless experience for our travellers. Additionally, Stages Restaurant & Lounge delivers Canadian inspired local flavors and dishes among with a hand-crafted cocktail that’s been expertly shaken.
 
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Pantages Hotel is currently recruiting for a Kitchen Steward to join the team and set the stage for the food & beverage operations.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Executive Chef, you will:

Wash all main kitchen and banquet kitchen dishes, glassware, and cutlery to ensure sufficient supplies are available at all times;
Clean the dishwashing machines, and jet components, including closing jet flaps;
Wash pots and pans, including kitchen utensils. Wash display mirrors in the main kitchen and banquet kitchen;
Clean ovens and stoves;
Sweep and mop the main kitchen floor, ensuring no debris is left under prep/cook areas or stoves;
Empty all garbage containers in the main kitchen and banquet kitchen into garbage dumpsters/recycling containers;
Break down all empty boxes and deposit them into a trash compactor or designated pick-up area. Once compacted, tie broken boxes with wire;
Clean loading dock daily;
Clean/maintain the cleanliness of the staff cafeteria, dishes, and cutlery;
Ensure the work area is clean and properly sanitized at all times;
Any other duties as instructed by the Executive Chef or Manager on Duty, including food preparation.
What We are Looking for...

Previous experience not required;
Strong interpersonal and problem-solving abilities;
Highly responsible & reliable;
Ability to work well under pressure in a fast-paced environment;
Ability to work cohesively as part of a team;
Ability to meet the physical aspects of the position including but not limited to:
Constant standing and walking throughout shift;
Frequent lifting and carrying up to 30 lbs;
Occasional kneeling, pushing, pulling;
Occasional ascending or descending ladders, stairs, and ramps;

Ability to focus attention on guest needs, remaining calm and courteous at all times.

About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

General Maintenance/Maintenance Attendant
We are currently recruiting for a General Maintenance person. The successful candidate will be driven and dedicated, possessing the skills necessary to respond quickly to maintenance requests and to maintain the hotel facilities by practicing preventative maintenance and general repairs. The ideal candidate will have the ability to interact professionally with guests and team members, a 'can do" attitude, and the desire to learn and advance within the company.
What we offer:

Full-time work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Chief Engineer:

Responsible for ensuring the property and product are in a condition that exceeds our guests’ expectations;
Identify and rectify general maintenance issues within the property;
Respond to guest requests in a courteous, efficient, and safe manner;
Perform preventative maintenance and necessary repairs to hotel guest rooms and equipment, including kitchen, boiler, HVAC, plumbing, and electrical;
Drywall repair, painting, and other basic carpentry as needed;
Make regular internal and external rounds of property to ensure that everything is in working order, reporting any issues to the Maintenance Manager;
Maintain work area, all equipment, and logbooks;
Respond to emergency situations including fire alarms, power failures;
Other duties as assigned.
What we are looking for...

Technical experience in a recognized trade with a general understanding of building maintenance and operation. Previous experience in a fast-paced hotel environment would be considered an asset;
Exceptional communication skills, both verbal and written;
Flexibility in working any shift as required, including evenings, weekends, and holidays;
Ability to work within a team environment and a passion to learn and grow in this role;
Ability to prioritize and multitask;
Team player and self-starter with strong organizational skills;
Working knowledge of mechanical systems and operations - ie. chillers, boilers, water softeners, refrigeration, plumbing and electrical;
Strong problem-solving, analytical, creative thinking, and decision-making skills;
Good computer and communication skills;
Detail-oriented with outstanding organizational skills;
Knowledge of pool maintenance;
Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
Must be legally authorized to work in Canada. Please note that the hotel is unable to assist candidates in obtaining Canadian work authorization.
About Silver Hotel Group
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Sales and Events Coordinator
The Anndore House is currently looking for a Sales and Events Coordinator! The Sales and Events Coordinator works as the department's key Coordinator, taking care of all the details for client events, working to ensure internal processes are efficient, and supporting the Sales team with administrative duties. The successful candidate is someone who can multi-task like a pro, is quick to learn systems and holds themselves and others accountable, and most importantly, wants to work for a company focused on achieving success.
What We Offer:

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities:

Perform general office duties to support Sales & Administration of the Hotel (e.g., filing, sending emails, typing, faxing, copying) 
Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, BEO)
Assist with daily reports, month-end reports, pick up reports, tasks reports related to sales production.
Assist the Sales Managers with preparation for site tours, collateral requirements, gather materials and assemble information packages (e.g., brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.) for client meetings.
Arrange and co-ordinate meetings, events, and any appointments, filing group contracts as well as documents related to external and internal meetings.
Manage inventory of promotional items as well as all sales and marketing stationary items for the Hotel.
Ensures all documents produced, prepared and on time for group bookings events/blocks (i.e., Group resumes, group profiles, rooming lists) and prepares daily file for the Front Desk.
Enter, retrieve, reconcile, and verify information (e.g., group commissions, leads, third parties) in software involved in the sales process.
Enter FIT and volume contracts pick-ups at the end of each month in Delphi, and merge FIT & Volume Contracts from Delphi, enter all information from contracts.
Create FIT & Volume Contracts in Delphi, enter all information from contracts. Assist with creating booking estimates and deposit invoices.
Assist Sales Managers with collecting deposits from clients, in collaboration with the Front Desk Team.
Post all deposits/payment in Delphi once payment has been received, in collaboration with the Front Desk Team.
Answer guest questions about Anndore House and Constantine Restaurant services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Promptly handle phone enquiries to provide immediate attention to customer needs.
Respond to sales leads for social requests by sending the negotiated rates and discount codes for both Constantine Restaurant and Next Level Space.
Act as lead catcher for all Restaurant reservations over 12 people for both semiprivate and private events in Constantine Restaurant and Next Level meeting space.
Attend and organize weekly BEO meetings to ensure all details are in place for the event/specific to Sales Executive detailing events in collaboration with the Restaurant.
Assist the Hotel with amenities and VIP group clients (upgrades, gifts, etc...) visiting our guest rooms as well as our meeting space and takes an active role in creating personalized attention that follows the Hotel’s guest service vision.
Mange all contracted room blocks  and handle all logistics pertaining to the group rooms block.
Engage and keep managers up to date on the group, performance, changes etc.
Provide billing and after sales support to guests following the event tenure at the hotel and ensures to respond to complaints from customers when needed.
Attend monthly Sales Executives Meeting to discuss group performance and procedures.
Takes on the complete detailing of certain events in cases where the Sales Manager team members are not required or able to assist.
What We are Looking for...

Hospitality experience or comparable sales experience, hotel environment preferred;
Proven experience maintaining guest/client relationships;
A diploma or degree in Hospitality Management or Business is a definite asset;
Demonstrated ability to interact in a team environment with several divisions/departments;
Excellent communication skills (written, verbal, listening);
Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems, is an asset;
Organized, results-orientated, proven time management skills and ability to work under pressure;
Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
Interacts/Communicates with guests, the public, and hotel teams. Speaks confidently in public and facilitates presentations;
Available to work varying shifts (morning, afternoon, some evening, and weekends may be required), and overtime as required;
Must be legally authorized to work in Canada.
This hotel is more than a building, the Anndore House has a creative soul with Toronto’s most talented artistry in our building’s finishes. We have 113 contemporary bedrooms (each with a character all their own), Constantine restaurant and lounge, The Crow’s Nest barber shop and the Hot Black Coffee. Our Next Level is an entire floor that’s equally adept at hosting parties or brainstorms. All in the heart of one of the friendliest cities on the planet in the neighbourhood full with positive energy and parks, all types of fitness, galleries, theatre, live music, unique boutiques and nightlife.
About Us
https://www.silverhotelgroup.com/
This hotel is more than a building, the Anndore House has a creative soul with Toronto’s most talented artistry in our building’s finishes. We believe the foundation of a great hotel is a place where you’d want to live and be yourself! We have 115 contemporary bedrooms (each with a character all their own), we welcome our guests at Constantine Restaurant and Lounge, The Crow’s Nest barber shop and the Scarlet Door Cafe. Our Next Level space is an entire floor that’s equally adept at hosting parties or brainstorms. All in the heart of one of the friendliest cities on the planet in the Yorkville neighbourhood; full with positive energy and parks, all types of fitness, galleries, theatre, live music, unique boutiques and nightlife.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.