Why Join Us?
As a Tapestry Collection Hotel by Hilton, The Westley Calgary Downtown Hotel is Calgary’s newest boutique hotel with a modern take on Calgary’s wild west roots and we are currently looking for dynamic people to join our team! 
 
The Westley Calgary Downtown has an existing vacancy for a Houseperson. This position is responsible for taking care of common areas in a hotel, such as the lobby, restrooms and pool area. As part of the housekeeping staff, a Houseperson must be detail-oriented, have good customer service skills, be able to lift heavy items and understand cleaning basics.
 

Your Role:
Reporting to the Executive Housekeeper, the Houseperson:

Live the corporate culture, personifying it in daily interactions with both guests and team members.
Be an engaging team member who is highly inclusive, inspiring, and able to relate to all levels.
Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute
Cleans rugs, carpets and upholstered furniture.
Cleans rooms, hallways (including water and ice station), gym and restrooms.
Washes walls, ceiling, doors and door frames, moves furniture and turns mattresses as required.
Sweeps, mops, scrubs, waxes and polishes floors.
Collects soiled linen for laundering.
Removes trash collected by room attendants.
Removes, cleans and restocks water glasses and mugs for Room Attendants
Walks all assigned floors at beginning and end of shift to collect newspapers, trash, soiled linens, dirty dishes etc.
Picks up clean linen and refill the par stock of linen and guest amenities/supplies on each floor pantry.
Delivers towels, cribs, cots and other items to the guest rooms on requests.
Performs duties of room attendant when necessary.
Help the Guest Room Attendants with heavy lifting as needed.
Cleans all public areas in the prescribed manner while following department standard operating procedures.
Responds at all times in a friendly, helpful manner to guests and other team members.
Supports maintenance over the winter months with snow removal
Ensures surrounding area of hotel and parkade is free of garbage
Reports missing / found articles, damage or merchandise problems to the housekeeping supervisors.
Reports low stock on amenities to Manager/Supervisor
Responds at all times in a friendly, helpful manner to guests and other team members.
 

Your Superpowers

Work varying shifts (mornings, afternoons, evenings, some overnights, weekends and holidays);
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance;
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces;
Reach overhead and below the knees, including bending, twisting, pulling, and stooping;
Stand, sit, kneel, or walk for an extended period across an entire work shift;
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination;
Visually verify and interpret written documents;
Move at a speed that is required to respond to work situations (e.g., run, walk, jog);
Visually inspect tools, equipment, or machines (e.g., to identify defects);
Move through narrow, confined, or elevated spaces;
Move over sloping, uneven, or slippery surfaces and steps;
Move up and down stairs and/or service ramps;
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

 

What You Bring to the Table

High school diploma/G.E.D. equivalent;
At least 1 year of guest service and/or housekeeping experience;
Experience using industrial cleaning equipment and products;
Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
Ability to work with little or no supervision while meeting high-performance standards;
Ability to follow instruction.
Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
Available to work nights, weekends and/or holidays as required, including occasional Manager-On-Duty shifts.
Why You'll Love Working Here

At SHG, our people come first. With 600+ team members, our mantra of “You Matter” resonates through everything we do—from engagement to retention.

Culture you’ll love—fun, recognition, authentic, and vibrant.
Top-tier benefits—including Scholarship Opportunities, RRSP matching, wellness credits, team events, recognition, and hotel stay discounts.
A chance to shape the success of our Kanata hotels.
Full commitment to inclusivity, equality, and accessibility.
 
Ready to Stand out & make your mark?
If you’re someone who thrives on creativity, strategy, and making a meaningful impact—let’s talk!
 
Apply now and help us write the next bold chapter in Calgary’s hospitality scene.
 
About The Westley Calgary Downtown, Tapestry Collection by Hilton
https://thewestleyhotel.com/
We speak downtown, we talk mountains. We’re the symphony for stampeders and the stampede for the symphony. Elegant and down home, proper and wild, sensible and spirited. For dreamers, for doers, when you visit the Westley, unexpect the expected. Our building was born in Calgary’s business boom of the 1970s but has been transformed into a boutique hotel for modern travelers and local revelers. We are turning the west side of wild west Calgary into the place to be.
 
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.
At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.
As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.
Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
 
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.
The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.

Introduction
The Westley Hotel is currently looking for a hard-working team player to fill the existing position of Sales & Event Coordinator. This is a temporary contract role for a 12 month period with possibility of extension. Reporting to the Director of Sales & Marketing at The Westley Hotel, the successful candidate is expected to be self-motivated, organized, accurate, efficient, and able to multi-task and meet stringent deadlines. This position works as the department’s key Coordinator, taking care of all the details for client events, working to ensure internal processes are efficient, and supporting the Sales team with administrative duties.  The successful candidate is someone who can multitask like a pro, is quick to learn systems and holds themselves and others accountable, and most importantly, wants to work for a company focused on achieving success.
 
Duties and Responsibilities
Reporting to the Director of Sales & Marketing, the Sales & Event Coordinator will:

Responding to all incoming phone calls;
Handle all inquiries with full completion of inquiry intake form – ensure attention to detail provided and directed to the appropriate seller for client;
Prepare proposals and contracts as required by the Director of Sales, ensuring deadlines are met (guaranteed 24-hour period);
On behalf of the Director, creates inquiry/prospect booking in Delphi (and alternative property booking system);
Act as main point of contact for Event inquiries and work with client from point of contract to execution of event
Contract small groups and events for clients (anything under 15 rooms per night)
Once contracts are signed, execute the next steps relative to servicing the group, building Special Rate Plan and assigning inventory, entering rooming lists or tracking booking links, confirming setup styles and Food & Beverage requirements with the client, complete BEO and act as onsite contact for the client
Execute contracts from DoS for group business, including the steps listed above
Collect deposits and pre-payments due by upcoming groups and event bookings
Finalize billing for the client and send out within 5 business day post event/group departure
Conduct post-group follow up and prospect for future events
This role will be the lead contact person for all Event only inquires without sleeping rooms and act as the clients main point of contact from time of inquiry to time of departure
Prepare corporate negotiated rate agreements;
Record all corporate negotiated rate accounts into Delphi with monthly volume account production;
Complete competitive rate shop calls;
Maintain full product knowledge of The Westley Hotel and portfolio competitive hotels;
Liaison with Brand associates and incoming leads;
Assisting DOS with Team building events;
Sourcing pricing for giveaways, printing needs;
Prepare site inspection communication and VIP notice and send to appropriate departments for execution;
Participate in various meetings when required;
Ensure of lead distribution channels for The Westley Hotel are updated with hotel information: ie: CVENT, Lanyon etc.;
Handle outstanding deposit/refunds
Manage, convert and distribute to appropriate hotels/departments Definite business contracts;
Ensure communications are consistent between hotel leaders;
Prepares daily, weekly, monthly, quarterly and annual reports as required;
Mange and convert inbound sales inquiries from all channels, pass any new leads developed through contacts to appropriate team member;
Assist in implementing promotional projects in assigned market areas to increase sales volume and profitability;
Attend events and assist with organizing sales missions and blitzes when required;
Point of contact for new closed business and in-house bookings, as required;
Perform various administrative tasks in both Sales & Catering; including billing, reports, following up with rooming lists, client follow-ups;
Manage/update Delphi templates related to The Westley Hotel;
Obtaining competitor menus/collateral annually for all market segments;
Assisting DoS with registering for Sales Missions, trade shows and other related events; 
Other duties as assigned by reporting manager.
 
In addition to the core job requirements, skill sets and work-related experience; the ideal candidate will illustrate the ability and drive to:

Drive the corporate culture, personifying it in daily interactions with both guests and team members;
Be an engaging leader who is highly inclusive, inspiring and able to relate to all levels;
Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.
 
Job Requirements

1-2 years of hospitality experience or comparable sales experience, hotel environment preferred;
Proven experience maintaining guest/client relationships;
Diploma or degree in Hospitality Management or Business, is a definite asset;
Demonstrated ability to interact in a team environment with several divisions/departments;
Excellent communication skills (written, verbal, listening);
Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems is an asset;
Organized, results orientated, proven time management skills and ability to work under pressure;
Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
Working in a shared office space(s); hotel/office environment
Interacts/Communicates with guests, public and hotel teams. Speak confidently in public and facilitate presentations;
Prolonged periods of standing and/or walking during peak operation periods;
A fast paced and ever-evolving industry with high demands to perform;
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills;
Available to work varying shifts (morning, afternoon, some evening and weekends may be required), and overtime as required;
Must be legally authorized to work in Canada.
 
About Us
The Westley
We speak downtown, we talk mountains. We’re the symphony for stampeders and the stampede for the symphony. Elegant and down home, proper and wild, sensible and spirited. For dreamers, for doers, when you visit the Westley, unexpect the expected. Our building was born in Calgary’s business boom of the 1970s but has been transformed into a boutique hotel for modern travelers and local revelers. We are turning the west side of wild west Calgary into the place to be.
 
Silver Hotel Group
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.
At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.
As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.
Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional! 

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 416-886-1706.
The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.