Houseman | Full-time | Westley Calgary

Why Join Us?

As a Tapestry Collection Hotel by Hilton, The Westley Calgary Downtown Hotel is Calgary’s newest boutique hotel with a modern take on Calgary’s wild west roots and we are currently looking for dynamic people to join our team! 

The Westley Calgary Downtown has an existing vacancy for a Houseperson. This position is responsible for taking care of common areas in a hotel, such as the lobby, restrooms and pool area. As part of the housekeeping staff, a Houseperson must be detail-oriented, have good customer service skills, be able to lift heavy items and understand cleaning basics.

Your Role:

Reporting to the Executive Housekeeper, the Houseperson:

• Live the corporate culture, personifying it in daily interactions with both guests and team members.
• Be an engaging team member who is highly inclusive, inspiring, and able to relate to all levels.
• Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute
• Cleans rugs, carpets and upholstered furniture.
• Cleans rooms, hallways (including water and ice station), gym and restrooms.
• Washes walls, ceiling, doors and door frames, moves furniture and turns mattresses as required.
• Sweeps, mops, scrubs, waxes and polishes floors.
• Collects soiled linen for laundering.
• Removes trash collected by room attendants.
• Removes, cleans and restocks water glasses and mugs for Room Attendants
• Walks all assigned floors at beginning and end of shift to collect newspapers, trash, soiled linens, dirty dishes etc.
• Picks up clean linen and refill the par stock of linen and guest amenities/supplies on each floor pantry.
• Delivers towels, cribs, cots and other items to the guest rooms on requests.
• Performs duties of room attendant when necessary.
• Help the Guest Room Attendants with heavy lifting as needed.
• Cleans all public areas in the prescribed manner while following department standard operating procedures.
• Responds at all times in a friendly, helpful manner to guests and other team members.
• Supports maintenance over the winter months with snow removal
• Ensures surrounding area of hotel and parkade is free of garbage
• Reports missing / found articles, damage or merchandise problems to the housekeeping supervisors.
• Reports low stock on amenities to Manager/Supervisor
• Responds at all times in a friendly, helpful manner to guests and other team members.

Your Superpowers

• Work varying shifts (mornings, afternoons, evenings, some overnights, weekends and holidays);
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance;
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces;
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping;
• Stand, sit, kneel, or walk for an extended period across an entire work shift;
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination;
• Visually verify and interpret written documents;
• Move at a speed that is required to respond to work situations (e.g., run, walk, jog);
• Visually inspect tools, equipment, or machines (e.g., to identify defects);
• Move through narrow, confined, or elevated spaces;
• Move over sloping, uneven, or slippery surfaces and steps;
• Move up and down stairs and/or service ramps;
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

What You Bring to the Table

• High school diploma/G.E.D. equivalent;
• At least 1 year of guest service and/or housekeeping experience;
• Experience using industrial cleaning equipment and products;
• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• Ability to work with little or no supervision while meeting high-performance standards;
• Ability to follow instruction.
• Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
• Available to work nights, weekends and/or holidays as required, including occasional Manager-On-Duty shifts.

Why You'll Love Working Here

• At SHG, our people come first. With 600+ team members, our mantra of “You Matter” resonates through everything we do—from engagement to retention.

• Culture you’ll love—fun, recognition, authentic, and vibrant.
• Top-tier benefits—including Scholarship Opportunities, RRSP matching, wellness credits, team events, recognition, and hotel stay discounts.
• A chance to shape the success of our Kanata hotels.
• Full commitment to inclusivity, equality, and accessibility.

Ready to Stand out & make your mark?

If you’re someone who thrives on creativity, strategy, and making a meaningful impact—let’s talk!

Apply now and help us write the next bold chapter in Calgary’s hospitality scene.

About The Westley Calgary Downtown, Tapestry Collection by Hilton

https://thewestleyhotel.com/

We speak downtown, we talk mountains. We’re the symphony for stampeders and the stampede for the symphony. Elegant and down home, proper and wild, sensible and spirited. For dreamers, for doers, when you visit the Westley, unexpect the expected. Our building was born in Calgary’s business boom of the 1970s but has been transformed into a boutique hotel for modern travelers and local revelers. We are turning the west side of wild west Calgary into the place to be.

About Us

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.