Guest Service Agent | Hotel Victoria

Hotel Victoria is currently seeking a a full-time Guest Services Agent! This position is not your traditional Guest Services role.  As we open the doors to the reimagined Hotel Victoria and Mossop's Social House, we embrace our historic roots but look forward to shaking things up a bit.  Hotel Vic is the gathering place in the heart of downtown Toronto. With an eclectic, comfy and inviting atmosphere that celebrates the history of the hotel, a vibrant social scene embracing the local community, art, live music, and all day bites with bevvys to match…this is the place to hang out all day long.  Guests checking in, or checking out the social house, intermingle and are treated to a unique and exceptional experience every visit.Joining this team will challenge you to be an all-round hospitality specialist!  You may be focused on front office and guest service today, and food and beverage tomorrow.  Being a part of the Vic team mean more than just greeting Guests or running the average lobby bar.  We’re looking for people who love doing it all, always think outside the box, enjoy chatting it up with guests, have high energy and a fearless can-do attitude.

If you like bringing your personality to work, enjoy having fun and creating memorable guest experiences, and want to develop your hospitality career…this could be the place for you!

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Front Desk Leader, the Guest Service Agent will:

• interacts with guests in a friendly and helpful manner.
• Ensure a seamless check-in and check-out procedure for each guest while maintaining friendly and professional attitude.
• Create and cancel reservations as required.
• Review logbook, and emails daily and complete all tasks on the checklist.
• Conducting quality checks and ensuring we are meeting and exceeding quality expectations.
• Maintain proper operation of Front Desk telephones and daily sell rates.
• Balance and prepare individual paperwork for closing of shift with hotel standards.
• Complies with all food and beverage regulations.
• Handle guest registration and room assignments, accommodating special requests whenever possible.
• Resolve complaints; assist guests with inquiries in connection to hotel services- food and beverage, in-house event, directions, local attractions, gift shop, safety boxes etc.
• Perform other duties assigned by leaders.
• Assist at Mossops when needed (take orders, serves drinks...)

What We are Looking for...

• Excellent written and verbal communication skills are essential;
• Exceptional customer service skills!
• Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
• Smart Serve Ontario is an asset
• Food Safe certification is an asset
• Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
• A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision.
• Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
• Available to work days, evenings, weekends, and/or holidays as required;
• Must be legally authorized to work in Canada. 

About Us

Meet Historic Hotel Victoria! This iconic building pays tribute to Queen Victoria and offers an intimate boutique style hotel located in the heart of downtown Toronto. The hotel is within walking distance of corporate and government offices, shopping, dining and major downtown attractions. The hotel is easily accessible with its ideal location on Yonge Street, just steps away from the Subway and Ground Transit Systems. The historically modern guestrooms feature new beds with pillow top mattresses, hardwood floors, LCD TVs, and custom designed, modern furniture. The lobby features a mix of classic and contemporary furnishings.

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.