Senior Convention Service Manager | Valhalla Hotel & Conference Centre

Senior Convention Service Manager

We are currently hiring a Senior Convention Service Manager to join our team. The Convention Service Manager is responsible for planning, organizing, and managing the in-house details for a large group and convention booking (e.g., menus, set-up, etc.) The  Senior CSM works closely with other CSM’s to support them in their day-to-day duties and responsibilities. Ensure maximization of room and meeting space, revenues, and profit while delivering a quality product. Focus on all aspects of event planning including coordination from the signing of the of a group contract, VIP needs, amenities, group resumes.  Assisting in the completion of BEOs for group and local catering. Complete walk-through of function space prior to events beginning and complete checklist for each group; both local and groups. Participate in negotiating meetings/functions rooms, rates, and all related requirements. 

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Area Director of Sales & Marketing:

• Serves group and catering customers in a proactive manner

• Work with clients to establish logistics of group room blocks, food and beverage, public meeting space, and billing processes.

• Increase Banquet revenues by upselling and growing catering sales.

• Attend BEO meetings including distribution, GRC/Pickup meetings

• Attend trial meal and Wedding events and ensure sufficient execution or the formal hand off to the operations team

• Maintain and log all client communications in the system. \Responsible for prompt handling (within the business day) of inquiry calls and confirming function details with the client

• Monitor group room blocks and pickup and generate detailed resumes for operating departments.

• Forecasting and budgeting Food & Beverage revenues

• Execute strategies with the CSMs as outlined by the Area DOSM

• Ability to work with outside vendors to ensure client satisfaction for all events/groups.

• Follow up and generating thank you notes to clients post event and prompt follow up with negative client feedback.

• Work closely with the Sales Managers to ensure client satisfaction.

• Resourceful skills to provide contemporary set-ups, menus, and functions for groups.
• Ability to produce artistic and innovative menus while working closely with the Executive Chef on pricing specialty menus.
• Work closely with the banquet department on operations and event execution, ability to consistently deliver flawless events.
• Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders.

What We are Looking for...

• 2-3 years work experience as a hotel Convention Services Manager in a 3-5 star property is required.
• Experience leading team members in hotel enviorment is preferred
• University or College diploma in Hospitality is a definite asset;
• Strong computer skills, with knowledge of Microsoft Office, and Hotel Property Management System are an asset;
• Organized, results-orientated, proven time management skills and ability to work under pressure;
• Proven experience motivating and inspiring a team to achieve strong performance results;
• Strong problem-solving and creative thinking skills;
• Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
• Available to work nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts;
• Class G Driver's License
• Travel as required
• Must be legally authorized to work in Canada.

About Valhalla Hotel & Conference Centre

https://www.silverhotelgroup.com/hotel/valhalla-hotel-conference-centre/

The Valhalla Hotel & Conference Centre is both the largest full-service hotel in Northwestern Ontario and the most unique. Located just minutes away from the Thunder Bay International Airport and near to some of the city’s main attractions, The Valhalla Hotel & Conference Centre is perfectly situated for any traveling to Thunder Bay. With a wide array of accommodations ranging from Executive Suites to Family Rooms and even Pet-Friendly Rooms, the Hotel boasts 265 rooms meeting every traveler’s needs. 

About Us

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.