Room Attendant | Union Hotel

Welcome to Union Hotel, an independent and boutique space offering distinctive hospitality in the heart of downtown Toronto. We’re committed to rethinking the guest experience, breaking from convention, and offering something fun and memorable. Union Hotel puts hospitality at the forefront and intertwines the best of local throughout our rooms, artwork, decor, and food/beverage offerings.

We’re a hidden gem in plain sight.

We are currently looking for a Housekeeping Room Attendant. The Room Attendant performs routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Housekeeping Supervisor and/or the Executive Housekeeper. The Room Attendant is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.

Just some of the reasons you’ll love being part of Union Hotel:

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition

Key Responsibilities

Reporting to the Executive Housekeeper and/or designate, the Room Attendant is responsible for:

• Enters and prepares the room for cleaning;
• Makes the bed(s) according to hotel standards;
• Replenishes guestroom and bath supplies;
• Delivers and retrieves items on loan to guests e.g. iron and ironing boards;
• Performs rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required;
• Maintains work area and equipment according to hotel standards;
• Attends to guest calls, guest requests /guest complaints in the area assigned to him;
• Responsible for achieving and exceeding guest satisfaction;
• Other duties as assigned. 

You’ll fit in and stand out if you have the below skills/capabilities:

• Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance;
• Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces;
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping;
• Stand, sit, kneel, or walk for an extended period across an entire work shift;
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination;
• Must be available to work weekdays, weekends, and holidays as required.

If you have a passion for hospitality, creativity and creating memorable guest experiences, we invite you to apply with your resume and cover letter.

The Serious Stuff

Union Hotel is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.