Banquet Porter

Pantages hotel Downtown Toronto  is currently recruiting for a Banquet Porter. The Banquet Porter is responsible for the setup, servicing, and breakdown of all meetings and events in accordance with the Hotel’s high standards of quality. The Porter ensures all venues are well-maintained and cleaned.  In addition, the Banquet Porter brings forward any safety or AV/equipment needs, and see’s if adjustments or repairs are required, prior to or after an event.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Food & Beverage Manager and/or Supervisor, the Banquet Porter:

• Breakdown, clean, and service all meeting rooms/areas where meetings have concluded and return items to the storage area so the room will be available to reset for the next function;
• Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting sometimes awkward and heavy materials weighing up to 75 lbs. such as staging, tables, chairs, dance floors, etc., from the storage area to the meeting rooms;
• Catering, AV or other equipment set up/ break down/ maintenance as needed;
• Communicates with supervisor verbally and through written communication throughout the shift to ensure proper notification and follow through of assigned tasks;
• Supplies and replenishes meeting rooms in a prompt and courteous manner;
• Maintains established cleaning schedule of meeting rooms so rooms always stay presentable;
• Safely drive’s and maintains vehicles available for transporting meeting materials;
• Assists with inventory control of meeting room and A/V equipment;
• Ensures a clean and organized storage area;
• Ability to assist banquet staff as needed;
• Attend staff meetings as needed;
• Other duties as assigned by supervisor or other management.

What We are Looking for...

• Prior banquet and/or hospitality experience preferred;
• Ability to work any day/shift and to work on-call as needed;
• Willingness to maintain a neat, clean, and well-groomed appearance in accordance with grooming standards;
• Knowledge of various types of equipment and setup styles used in meeting rooms including basic knowledge of service standards, guest relations, and etiquette;
• Ability to set up a room by following a flow chart;
• Knowledge of AV and electrical equipment setup processes;
• Working knowledge of safety issues relating to moving equipment, building maintenance, and food safety concerns; basic maintenance skills;
• Ability to perform under pressure effectively for extensive periods of time while maintaining professionalism;
• Can work on own as well as part of a team;
• Adept at understanding guest’s service needs;
• A clear thinker who can remain calm and resolve problems using good judgment;
• Ability to operate all necessary equipment;
• Available for flexible scheduling to meet the needs of the department; willing and able to work evenings, weekends and holidays;

Physical Aspects of Position (include but are not limited to): 

• Frequent walking with some standing at times possibly extended distances;
• Ability to bend and climb stairs when necessary;
• Ability to reach with hands and arms in any direction and kneel and stoop repeatedly;
• Ability to lift and move multiple tables and chairs and podiums weighing up to 75 lbs. through a crowded area. This position requires considerable physical activity on a continuous basis throughout the shift from room set up and break down;
• Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 50 lbs.

About Us

Pantages is located in the heart of Downtown Toronto, right beside Mirvish Theatres and Massey Hall. Enjoy great shopping with the Eaton Centre and great restaurants, easily accesible by foot. Whatever brings you to Toronto, Pantages is there to make your stay most enjoyable. 

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law