Guest Services Manager
We are currently hiring a Guest Services Manager to join our dynamic team. The Guest Services Manager will be responsible for all aspects of the daily operations of the front office in a hotel environment. The role includes working with the hotel team to develop strategies and coordinate programs to optimize guest and employee satisfaction, product quality, and revenue opportunities, and ensure the property’s ongoing competitiveness in the market.
The right candidate will be a dynamic leader, focused on service. We are seeking someone who can bring a new perspective to our offering. You have charisma and a "can do" attitude that engages people to want to do business with us. You have attention to detail and are self-motivated. You're open to new thoughts and ideas and enjoy working with people.
What We Offer
Key Responsibilities
Reporting to the General Manager, the Guest Services Manager will:
What We are Looking For...
Hilton Toronto Airport Hotel & Suites
Hilton Toronto Airport Hotel and Suites has the perfect location, because it is only minutes away from the International Centre, the Toronto Congress Centre and directly across from Pearson International Airport. Being just 20 minutes from downtown Toronto, this Four Star hotel boasts a clean and smart design! Each of the 419 guest rooms have WiFi, and flat-screen TVs, plus our Junior King Suites offer a separate living area and a semi-private bedroom. The Bliss Restaurant offers a delicious local menu and our chef also features a range of seasonal signature selections; moreover, the Bliss Bar has tasty cocktails and libations on the menu. At Hilton Toronto Airport Hotel and Suites recreation facilities include outdoor pool, saunas, cardio and weights and a squash court.
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.