Banquet Captain | Valhalla Hotel & Conference Centre

Banquet Captain

The hotel is currently recruiting for a Banquet Captain. The Banquet Captain’s primary responsibility includes the supervision of the banquet staff and the coordination of all food and beverage services within the banquet department. They are responsible for training the banquet team and overseeing the enforcement of hotel standards on setting up the banquet rooms, upkeeping, service, break away, event courses, cleaning, staff grooming, and hygiene. 

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Food & Beverage Manager and/or Director of Food & Beverage, the Banquet Captain:

• Meets and greets guests in a friendly and warm manner;
• Coordinates with the event host on all aspects of the banquet function;
• Performs planning and organization functions for the banqueting department like maintaining the banquet logbook, maintaining and updating function sheets/BEO;
• Checks banquet rooms, service, and kitchen areas for cleanliness, and proper setup, and make sure sufficient supplies and equipment are available for the function;
• Oversees all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time;
• Has the ability to respond quickly and accurately to guest requests;
• Has the ability to obtain any government-required licenses or certification for example liquor licenses etc.;
• Displays good customer relation skills and takes initiative to greet guests in a friendly manner;
• Plans the event course and orchestrates its completion in a timely, quiet, and courteous manner;
• Observes guests to fulfill any additional requests, to perceive when the next course should begin, or when the meal is completed;
• Adheres to all banquet standard processes and also hotel standard policies and procedures.
• Supervises and trains staff in the setup and breakdown of assigned banquet rooms according to contract and managers instructions;
• Supervises and trains staff in the service of food and beverages according to standards;
• Discuss any last-minute changes with the banquet team;
• Assists in conducting pre-shift and pre-function meetings;
• Communicates frequently with function hosts in order to ensure that their needs are being met;
• Ensures all guest checks are billed and signed by the host according to planned arrangements;
• Performs other duties as assigned.

What We are Looking For...

• Exceptional knowledge and understanding of various banquet and food service techniques and standards;
• Previous experience in working with Point of sales software and Banqueting software;
• Experience working as a Banquet Server or Captain in a high-volume, up-scale hotel.
• Physical Aspects of Position (include but are not limited to): 
  • Frequent walking with some standing at times possibly extended distances;
  • Ability to bend and climb stairs when necessary;
  • Frequently lift and/or carry up to 25 lbs;
  • Occasionally lift and/or carry up to 50 lbs;
  • Ability to reach with hands and arms in any direction and kneel and stoop repeatedly.

About Valhalla Hotel & Conference Centre

https://www.silverhotelgroup.com/hotel/valhalla-hotel-conference-centre/

The Valhalla Hotel & Conference Centre is both the largest full-service hotel in Northwestern Ontario and the most unique. Located just minutes away from the Thunder Bay International Airport and near to some of the city’s main attractions, The Valhalla Hotel & Conference Centre is perfectly situated for any traveling to Thunder Bay. With a wide array of accommodations ranging from Executive Suites to Family Rooms and even Pet-Friendly Rooms, the Hotel boasts 265 rooms meeting every traveler’s needs. 

About Us

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.