Food and Beverage Operations Manager

Food & Beverage Experience Manager

Caught you looking…this position is not your traditional Food & Beverage Manager role.  At Hotel Victoria and Mossop’s Social House, we embrace our historic roots but look forward to shaking things up a bit too!  Mossop’s has become the gathering place in the heart of downtown Toronto. 

Joining this team, will challenge you to be an all-round hospitality leader. You may be focused on food & beverage today, and guest services tomorrow. Being a part of the Vic team means more than just greeting guests or running an average lobby bar. We’re looking for people who love doing it all, will inspire people to come back for more and always think outside the box thanks to their high energy and a fearless can-do attitude.

If you like bringing your personality to work, enjoy having fun and creating memorable guest experiences, and want to develop your hospitality career…this could be the place for you!

Key Responsibilities

Reporting to the General Manager, the Food & Beverage Experience Manager will:

• Create and maintain a deliciously inviting food offering and an innovative all day beverage program that draws the crowds and drives revenue
• Oversee the day-to-day operations of the Social House, driving the vibe, creating a high energy space where people want to gather all day
• Work closely with the small-but-mighty leadership team to ensure smooth operations and a seamless guest experience for both hotel and restaurant guests.
• Implement and uphold procedures and processes that ensure successful operations and provide growth and development for the team members, helping to mold them into well rounded hospitality professionals.
• Drive a culture of performance and high engagement through recognition, training,  coaching.. and fun!

What We are Looking for...

• Passion for food & beverage, guest service and the hospitality industry as a whole
• Creativity, innovation and an ability to think outside the box and challenge others to do the same.
• Hands-on approach to training and a leadership style committed to developing and motivating the team to attain an exceptional level of guest service
• Strong computer skills, with knowledge of Microsoft Office, is essential…Property management and Point of Sale systems as well.
• Organized, results-orientated, proven time management skills and ability to work under pressure
• Strong problem-solving and critical thinking skills
• University or College diploma in Hospitality would be a bonus!
• Available to work nights, weekends, and/or holidays as required.

What We Offer

• Competitive compensation package including Group Medical Insurance
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Education Reimbursement for you (and your children!)
• Team Building Events
• Silver Lining Corporate Impact Program
• Culture of Recognition Program
• Hotel Stay Discounts

About SHG

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.  Please contact Ccook@silverhotelgroup.com.

The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.