Catering Sales Manager

Position Summary

The Catering Sales Manager is responsible for soliciting and engaging with companies and organizations to secure food and beverage sales, meeting space rentals, and ancillary services. This role ensures the seamless coordination and execution of events, delivering exceptional service while maximizing hotel revenue. The Catering Sales Manager oversees the prompt, courteous, and efficient delivery of products and services to meet client needs and uphold the hotel's profitability.

Key Responsibilities

• Manages customer relationships by drafting proposals and contracts, responding to inquiries, and coordinating logistics for social and corporate events, including setup and execution of meetings, meals, and special events. Provides leadership and oversight for catering and event services managers, as well as other departments and team members responsible for event execution.
• Represents the hotel in client interactions, conducting sales calls and meetings via phone or in person to secure group and local catering business. Hosts prospective clients, leads property tours, and promotes hotel facilities and services. Within established parameters, negotiates contracts and vendor commission agreements.
• Assists with the physical setup of hotel or client equipment and furnishings as needed to facilitate efficient event turnaround.
• Provides direct customer assistance as required, including lifting items up to 20 lbs.
• Audits customer invoices and departmental charges to ensure accuracy and compliance.
• Supervises staff in the creation and distribution of precise and professional written materials.
• Ensures that contracts, menus, correspondence, and reports adhere to Hilton standards and policies.
• Facilitates re-booking of events and follows up with clients by sending thank-you correspondence.
• Compiles post-event food and beverage reports for review and analysis.

In addition to the core job requirements, skill sets and work-related experience; the ideal candidate will illustrate the ability and drive to:

• Drive the SHG culture, personifying it in daily interactions with both guests and team members.
• Be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels.
• Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.

Requirements

• Strong communication skills and a positive attitude.
• Dedicated to delivering exceptional customer service.
• Maintains professional grooming standards.
• Proven leadership abilities with the capability to effectively manage and motivate teams to exceed expectations.
• Strong analytical skills to interpret key business indicators, assess competitive trends, and develop strategic solutions.
• Exceptional sales acumen with a passion for coaching and developing team members in selling techniques.
• Excellent organizational and planning skills.
• Experience in a similar role with a demonstrated track record of success.

Preferred Qualifications:

• Strong knowledge of the local market.
• In-depth understanding of the hospitality industry.
• Passion for sales and a commitment to achieving targets and objectives.
• A degree in a relevant field is an asset.