Maintenance Manager | Days Inn by Wyndham Thunder Bay

Maintenance Manager

We are currently looking for a dynamic Maintenance Manager to care for our buildings. This role will be responsible for overseeing the day-to-day operation of the Maintenance Department and all facilities systems throughout the Days Inn Thunder Bay North and Days Inn & Suites Thunder Bay, ensuring that all systems are operational and that an ongoing preventative maintenance plan is in place.  The Maintenance Manager provides management and direct support to the maintenance team on all day-to-day hotel maintenance operations and ensures that safety is our top priority when addressing maintenance requests.  The successful candidate will work closely with senior leaders to develop and implement strategies and plans to achieve business goals.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the General Manager, this position requires a highly motivated and ambitious professional who can work with minimal supervision:

• Work closely with the General Manager and Regional Director of Engineering to ensure the Hotel is ready to welcome guests and ensure exceptional guest experience
• Keep all building assets in good condition by executing a preventive maintenance program and attend all day-to-day guest requests, and complete all maintenance work requests from all departments on a timely basis
• Oversee the day-to-day leadership of the Maintenance department, which includes scheduling, coordinating daily tasks, teaching maintenance skills to the team and ensuring work is performed at a high standard to deliver on our brand promise of providing exceptional experiences;
• Oversee the physical operations of the Hotel, including maintenance and repair of interior and exterior areas, including guest rooms, public areas, laundry equipment, elevator, lighting, heating, air conditioning, ventilation, building automation systems, fire alarm, fire suppression, physical plant water treatment, electrical, plumbing, grey water, roof systems, building envelope, and swimming pool;
• Communicate goals and tasks clearly and hold team members accountable for their work;
• Develop a building maintenance operating strategy that is aligned with the property/brand’s business strategy;
• Ensure all team members are properly trained and have the tools needed to effectively carry out their respective job duties;
• Identify and resolve all guest concerns/complaints to ensure the brand promise is delivered; coach and empower the team members to do the same;
• Make recommendations pertaining to capital and operating expenditures necessary to maintain the property to its maximum potential;
• Perform other duties as assigned including assisting team member with their roles during peak periods and trouble shooting maintenance concerns as necessary;
• Establish processes that ensure strong communication among departments and a seamless guest experience;
• Analyze problems, identify courses of action, and implement solutions with available resources to a high degree of quality;
• Be available for any emergencies and act in an engineering capacity to protect guests and team members, while preserving the building and its systems;
• Perform other duties as assigned by manager.

 What We are Looking for...

• Managerial experience in facility maintenance or engineer in a Hotel or related industry;
• Post-secondary degree/diploma in Tourism or Hospitality is an asset;
• Experience with Facilities Management or Building Maintenance is required;
• Pool Operators Certificate and First Aid/CPR an asset;
• Must hold valid Class G driver’s license with no restrictions;
• Demonstrated experience in general finishing and decoration including painting, wall covering, flooring etc. is strongly preferred;
• Strong verbal and written communication skills;
• Excellent organizational, technical, analytical, and problem-solving skills;
• Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems is an asset;
• Ability to read and interpret blueprints;
• Able to think clearly in pressure situations, exercise good judgment, and focus attention on details;
• Is able to endure an abundance of physical movements in the performance of job duties;
• Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
• Experience in financial management for a housekeeping department is an asset;
• Experience working in a unionized environment will be considered an asset;
• Legally authorized to work in Canada;
• A positive attitude is a must!
• Must be available to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management.

About Days Inn & Suites & Days Inn Thunder Bay North by Wyndham

https://www.silverhotelgroup.com/hotel/days-inn-by-wyndham-thunder-bay-north/

Days Inn by Wyndham Thunder Bay North is an award-winning Hotel offering 92 well-appointed guestrooms, complimentary breakfast, a fitness room and one meeting room

Located next to Thunder Bay Regional Health Sciences Centre we offer our Guests a worry-free place to stay while in Thunder Bay for medical purposes. Close to Lakehead University and a short drive to Thunder Bay’s Entertainment District makes us a great place to stay. Sharing our parking lot with 5Forks Restaurant and Subway offers our Guests some great meal options without leaving the parking lot.

Our quiet yet central location is just ten minutes from the Thunder Bay Airport and downtown Thunder Bay, keeping you close to everything you want but away from the noise you don’t.

As part of Wyndham Worldwide Hotels, we have access to over 9,000 Hotels globally.

About Us
https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.