Night Auditor
We are currently hiring a Night Audit Supervisor to join our dynamic team! The Night Audit Supervisor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests. In addition to the core job requirements, skill sets and work-related experience; the ideal candidate will illustrate the ability and drive to:
· Drive the corporate culture, personifying it in daily interactions with both guests and team members;
· Be an engaging leader who is highly inclusive, inspiring and able to relate to all levels;
· Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute
What We Offer
Key Responsibilities
Reporting to the Guest Services Manager or designate:
· Delivers exceptional guest experiences by ensuring the Front Office Department is consistently meeting or exceeding service standards.
· Stays constantly aware of Front Office KPIs and metrics, motivating staff to achieve mandatory goals.
· Acts as a management representative on behalf of the Guest Services Manager during the overnight shift.
· Acts as MOD, assisting other departments as needed to ensure smooth hotel operations.
· Evaluates the performance of each night auditor and provides effective feedback to the Guest Services Manager.
· Maintains strong working relationships and clear communication with all hotel departments.
· Manages emergency procedures during the overnight shift to ensure safety and security.
· Identifies, resolves, and properly reports any POS/PMS mapping errors between Opera 5.6 and the restaurant’s Silverware system.
· Analyzes the night audit procedure and proposes innovative changes to the Guest Services Manager to streamline and enhance accuracy.
· Identifies transaction and posting errors daily, making necessary adjustments to the DRR to ensure accuracy in financial reports.
· Verifies that accurate room status information is maintained and properly communicated.
· Resolves guest issues quickly, efficiently, and courteously, ensuring a high level of satisfaction.
· Receives the shift handover from the previous MOD and passes on relevant details to the oncoming manager.
· Oversees night audit procedures, ensuring the reconciliation of all accounts and ledgers is completed accurately.
· Executes critical end-of-the-month procedures, reports, and end-of-year audit procedures; maintains all reports and tracking sheets to ensure accuracy.
· Ensures the consistent implementation of all hotel policies and house rules, maintaining a secure and compliant environment.
· Operates all aspects of the Front Office computer system, including overseeing overnight software maintenance, report generation, analysis, and simple configuration changes.
· Monitors VIP and special guest requests, ensuring all preferences are met.
· Actively participates in department meetings, contributing ideas and feedback for continuous improvement.
· Assists with administrative duties and projects aimed at elevating the overall hotel experience.
· Oversees certificate and points redemption for World of Hyatt reservations, ensuring monthly reconciliation for accurate payments from Hyatt.
· Protects the privacy and security of guests and team members, adhering to all company policies.
What We are Looking for...
· Previous supervisory responsibilities are preferred
· Previous accounting related experience an asset
· Experience working with Opera 5.6 PMS and Silverware POS an asset
· Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner
· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
· Must be able to multitask and prioritize departmental functions to meet deadline
· Able to stand for an 8-hour shift
· Must be able to work evenings and overnights including weekends and holidays
About Us
Back in the 1950’s The Anndore Hotel & Apartments was home to many of Toronto’s most eccentric personalities and famous faces, and nowadays it has became one of Toronto’s most stylish and celebrated hotels. This hotel is more than a building, the Anndore House has a creative soul with Toronto’s most talented artistry in our building’s finishes. We have 113 contemporary bedrooms (each with a character all their own), Constantine restaurant and lounge, The Crow’s Nest barber shop and the Scarlet Door Coffee. Our Next Level is an entire floor that’s equally adept at hosting parties or brainstorms. All in the heart of one of the friendliest cities on the planet in the neighbourhood full of positive energy and parks, all types of fitness, galleries, theatre, live music, unique boutiques and nightlife.
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.