Cooks
We are currently recruiting Cook Supervisor to take its food and beverage operation to the next level. If you have a flair for food, a passion for presentation, and are "hungry" to showcase your talents and grow within the company, we encourage you to apply for this exciting opportunity!
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Executive Chef or designate, you will

Adhere to hotel standards of food quality, recipes and preparation;
Prepare ingredients for cooking, including portioning, chopping, and storing food;
Wash and peel fresh fruits and vegetables;
Weigh, measure, and mix ingredients;
Ensure the highest quality of the product in the preparation of food;
Ensure the proper setup and readiness of menu items;
Adhere to the seasoning, portions, and appearance guidelines of food served;
Store unused food properly to minimize waste and maximize quality;
Ensure that proper Health & Safety and sanitation practices are practiced;
Assure smooth kitchen operations by coordinating with related Food and Beverage Departments;
Prepare hot and cold foods according to recipes, quality and presentation standards, and food preparation checklist
Perform other duties as required;
Ability to work and prepare all menu items including breakfast, lunch and dinner, and banqueting (if applicable);
Available to work flexible hours, including mornings, evenings, weekends, and holidays.
What we are looking for...

Strong verbal and written communication skills;
Excellent organizational and time management skills;
Ability to multi-task and work in a fast-paced environment;
Basic knowledge of food hygiene;
Positive and professional attitude and appearance;
High level of accuracy, and a strong commitment to detail;
Work well under pressure and in a team environment;
Must be available evenings, weekends, and flexible shifts.
Hilton Garden Inn Toronto Airport
The new Hilton Garden Inn Toronto Airport was built “green” from the ground up and is the first hotel in Canada to be accredited with LEED certification. Located close to a large number of businesses, this Toronto Airport hotel in Mississauga, Ontario, boasts a diverse selection of versatile meeting space. Restaurants, shopping, major attractions and sporting facilities are just a short drive from the Hilton Garden Inn. Our hotel offers large range of facilities: the cozy Pavilion Lounge and the tranquil terrace; the fitness center and the indoor, heated pool; free 24-hour shuttle service and complimentary WiFi. The Hilton Garden Inn Toronto Airport was awarded 4 Green Keys by the Hotel Association of Canada and proud to ensure our guests stay is a success!
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

General Maintenance/Maintenance Attendant
We are currently recruiting for a Part Time General Maintenance person. The successful candidate will be driven and dedicated, possessing the skills necessary to respond quickly to maintenance requests and to maintain the hotel facilities by practicing preventative maintenance and general repairs. The ideal candidate will have the ability to interact professionally with guests and team members, a 'can do" attitude, and the desire to learn and advance within the company.
What we offer:

Full-time work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Chief Engineer:

Responsible for ensuring the property and product are in a condition that exceeds our guests’ expectations;
Identify and rectify general maintenance issues within the property;
Respond to guest requests in a courteous, efficient, and safe manner;
Perform preventative maintenance and necessary repairs to hotel guest rooms and equipment, including kitchen, boiler, HVAC, plumbing, and electrical;
Drywall repair, painting, and other basic carpentry as needed;
Make regular internal and external rounds of property to ensure that everything is in working order, reporting any issues to the Maintenance Manager;
Maintain work area, all equipment, and logbooks;
Respond to emergency situations including fire alarms, power failures;
Other duties as assigned.
What we are looking for...

Technical experience in a recognized trade with a general understanding of building maintenance and operation. Previous experience in a fast-paced hotel environment would be considered an asset;
Exceptional communication skills, both verbal and written;
Flexibility in working any shift as required, including evenings, weekends, and holidays;
Ability to work within a team environment and a passion to learn and grow in this role;
Ability to prioritize and multitask;
Team player and self-starter with strong organizational skills;
Working knowledge of mechanical systems and operations - ie. chillers, boilers, water softeners, refrigeration, plumbing and electrical;
Strong problem-solving, analytical, creative thinking, and decision-making skills;
Good computer and communication skills;
Detail-oriented with outstanding organizational skills;
Knowledge of pool maintenance;
Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
Must be legally authorized to work in Canada. Please note that the hotel is unable to assist candidates in obtaining Canadian work authorization.
Holiday Inn Express Whitby Hotel is the closest IHG brand hotel to the General Motors plant in Oshawa, and our location offers easy access to Hwy 401 and area attractions (Whitby History Museum, Iroquois Park and Class Act Dinner Theatre). Our hotel is a 100% smoke-free hotel with excellent amenities and we're the only hotel in the region with a Jacuzzi inside the suites. Our simple, modern and refreshing rooms make our guests feel at home, the well-equipped Fitness Centre helps relieve stress and nearby restaurants offer a wide variety of cuisines. Holiday Inn Express Whitby is only walking distance from the Whitby GO Station, 10 km from the Oshawa airport and an hour train ride from downtown Toronto.
About Silver Hotel Group
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Director of Sales
The Director of Sales is responsible for establishing, maintaining and managing strong, comfortable relationships with existing, past and future guests while at the same time maximizing revenue for our TownePlace Suites Mississauga Airport Corporate Centre. You will work closely with the Hotel teams to deliver exceptional Guest service and strong financial results.  You will participate in the sales and marketing efforts within the properties.  Senior Sales Managers can identify and anticipate guest needs, while delivering a warm and caring experience.  They focus on converting inbound inquiries into sales that actualize, while delivering an exceptional guest experience and building guest loyalty. They are a goal oriented, highly organized multi-tasker with the ability to sell, actualize new business inquiries and maintain existing clients and accounts for the hotels.   Ultimately, the Senior Sales Manager directly contributes to our goal of growing revenue and improving our competitive position. They will work closely with the Area General Manager and Area Director of Sales & Marketing to develop and implement strategies and plans to achieve business goals with the hotel teams.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities:

Meet with and/or call on existing guest accounts for current, future and repeat business needs or opportunities;
Prospect for new and upcoming business opportunities in the market;
Sell and confirm business as required to meet assigned markets and segments budgeted sales;
Keep current on all service offerings, marketing promotions and overall property updates for each hotel;
Manage and convert inbound sales inquiries from all channels and pass any new leads developed through contacts to appropriate team member;
Co-ordinate with various internal hotel departments as it relates to booked business to ensure customer satisfaction and hotel profitability;
Assist in developing and implementing promotional projects in assigned market areas to increase sales volume and profitability;
Attend events, conduct outside sales calls and organize sales missions and blitzes;
Conduct hotel tours and showcase hotel products and services;
Act as a point of contact for new closed business and in house bookings;
Deliver client proposals and contracts;
Negotiate pricing and concessions for accounts/functions (under direction of Area Director of Sales & Marketing);
Organize and manage client and appreciation events;
Achieve revenue targets with a focus on growth and development;
Participate in annual business planning, strategic and tactical plans and guide implementation to the property teams;
Submit on a monthly basis a sales action plan for the coming month including a brief outline of sales activities and results;
Develop up to date knowledge of the facilities, services, rate schedules, and current marketing programs for the hotels;
Report on and provide regular updates on key performance indicators;
Prepare and submit any new leads developed through client contact that should be followed up by other members of Sales Department and/or other departments at the properties;
Work closely with the Sales, Catering, Front Office and Revenue Management teams;
Identify and resolve all guest concerns/complaints. Coach and empower team members to do the same;
Liaise with all supporting departments to ensure a seamless experience for our guests, ensuring our vision of passionate people creating exceptional experiences is at the forefront of every interaction;
Attend meetings, training and travel as required;
Perform other reasonable job duties as requested by the ADOS or AGM
What We are Looking for...

2-3 years hospitality experience or comparable sales experience, hotel environment and multi property selling preferred;
Proven experience maintaining guest/client relationships;
A diploma or degree in Hospitality Management or Business is a definite asset;
Demonstrated ability to interact in a team environment with several divisions/departments;
Excellent communication skills (written, verbal, listening);
Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems, is an asset;
Organized, results-orientated, proven time management skills and ability to work under pressure;
Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
Interacts/Communicates with guests, the public, and hotel teams. Speaks confidently in public and facilitates presentations;
Available to work varying shifts (morning, afternoon, some evening, and weekends may be required), and overtime as required;
Class G Drivers License 
Travel as required
Must be legally authorized to work in Canada.
TownePlace Suites Mississauga-Airport Corporate Centre
TownePlace Suites Mississauga-Airport Corporate Centre is an Extended Stay Hotel, conveniently located just minutes south of Toronto Pearson International Airport. It’s ideal for business and leisure travellers seeking a convenient yet productive stay in Ontario. With a beautiful private courtyard with natural gas barbeque patio, indoor pool and 24 hr Fitness Center, we are welcome to provide a refreshing getaway to all our guests. Complimentary buffet breakfast, fully equipped rooms and pet friendly services, are the greatest assets of our hotel. Additionally, hotel has two flexible meeting rooms with catering services, AV equipment and business center allowing business travellers always keep on track. TownePlace Suites Mississauga offers the friendly service, thoughtful amenities and incomparable location!

About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

General Manager
Location: Greater Toronto Area, ability to travel to various Hotels within the portfolio
TownePlace Suites Mississauga Airport Corporate Centre is currently recruiting for a General Manager! Reporting to the Corporate Director of Operations, the General Manager will be responsible for the operation and management of the hotel to ensure optimal performance, profitability, and compliance with company policies and regulations.
The ideal candidate will illustrate the ability and drive to lead the corporate culture, personifying it in daily interactions with both guests and team members; be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels; and create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.
The successful candidate has exemplary communication skills, both verbal and written, and is adept at creating connections with diverse groups of individuals. Proficiency to inspire and motivate others to deliver strategic value, using a collaborative approach is key in order to gain respect and credibility with team members.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Operational Management

Oversee all day-to-day operations of the hotel, ensuring that all departments function cohesively. The GM ensures operational efficiency, quality service, and compliance with hotel policies and various regulatory requirements.
Coordinate capital improvement projects to maintain quality standards and property image, and to protect the asset from neglect, damage, or deterioration.
Drive the corporate culture, personifying it in daily interactions with both guests and team members.
Be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels.
Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.
Financial Oversight 

Responsible for the financial health of the hotel, including budgeting, forecasting, and financial planning. The GM reviews financial reports, works to maximize revenue, controls expenditure, and improves profitability.
Proactively oversee the operations of all departments to maximize financial performance of the hotel and continually challenge the team to be the best.
Participate in the development and execution of short and long-term financial budgets and operational goals for all departments of the hotel, with a strong ability to drive the top line and a keen eye for cost control, productivity, and profitability.
Work with revenue management resources to develop and implement strategies to grow business.
Staff Management

Lead and manage the hotel staff, including recruitment, training, and performance evaluation. The GM must cultivate a productive work environment and ensure staff adherence to hotel standards, values and culture.
Guest Satisfaction

Ensure high levels of guest satisfaction by improving the quality of customer service. This includes handling guest complaints, fostering a guest-centric culture among staff, and maintaining high standards of hospitality.
Sales & Marketing

Collaborate with the sales and marketing team to develop strategies that enhance the hotel’s visibility and attract more clientele. This may include promotional campaigns, participation in local events, and forging partnerships with local businesses.
Stay in tune with the industry and local market, anticipating market trends, paying close attention to changes in the economy, supply, demand, technology, design, and other impacts, always looking for ways to stay ahead of the competition.
Actively participate in the sales process with property sales team and regional sales resources, including strategy, tours, and customer relations.
Strategic Planning

Engage in long-term planning by setting overall goals for the hotel, including sales targets, cost management strategies, and comprehensive development plans for property and services.
Participate in developing and monitoring annual sales business and marketing plans.
Compliance & Safety

Ensure the hotel operates in alignment with health and safety standards and adheres to all local laws and regulations. This involves regular inspections, staff training in safety procedures, and updating policies as needed.
Quality Control

Regularly assess the quality of all hotel services and facilities, and initiate improvements to enhance the guest experience and operational efficiency.
Work closely with regional ownership team, ensuring processes, suppliers, systems, and other resources are being utilized effectively.
Relationship Management

Maintain positive relationships with hotel stakeholders, including employees, guests, suppliers, community leaders, and corporate management.
Develop and maintain rapport with key industry and community partners to ensure a visible presence in the city.
Be a leader and a role model to all team members. Be visible and approachable. Conduct regular team meetings. Maintain an open-door policy and encourage team member engagement and empowerment.
Crisis Management

Handle emergencies and unexpected situations effectively, from natural disasters to security threats or public health crises, ensuring the safety of guests and staff.
What We are Looking for...

Minimum of 5 years of hotel management experience, with a proven track record of success.
Strong knowledge of revenue management in a hotel environment.
Excellent written and verbal communication skills.
Strong knowledge of property management systems and Office software.
Strong sales and negotiation skills, and decision-making capabilities.
Strong financial acumen with experience in preparing and managing a budget and business plan and analyzing financial statements.
Ability to study, analyze and interpret activities to improve existing practices or develop new approaches.
A passion for style trends and fashion, and a flair for social media will be assets in this position.
Self-motivated and results-driven team player.
Ability to recruit, supervise, train, and motivate an exceptional team, focused on success.
Ability to cultivate business relationships.
In addition to the core job requirements, skill sets, and work-related experience, the ideal candidate will illustrate the ability and drive to: 

Drive the corporate culture, personifying it in daily interactions with both guests and team members.
Be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels.
Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.
About Us
https://www.silverhotelgroup.com/
TownePlace Suites Mississauga-Airport Corporate Centre is an Extended Stay Hotel, conveniently located just minutes south of Toronto Pearson International Airport. It’s ideal for business and leisure travellers seeking a convenient yet productive stay in Ontario. With a beautiful private courtyard with natural gas barbeque patio, indoor pool and 24 hr Fitness Center, we are welcome to provide a refreshing getaway to all our guests. Complimentary buffet breakfast, fully equipped rooms and pet friendly services, are the greatest assets of our hotel. Additionally, hotel has two flexible meeting rooms with catering services, AV equipment and business center allowing business travellers always keep on track. TownePlace Suites Mississauga offers the friendly service, thoughtful amenities and incomparable location!
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Housekeeping Room Attendant
We are currently looking for a Housekeeping Room Attendant. The Room Attendant performs routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Housekeeping Supervisor and/or the Executive Housekeeper. The Room Attendant is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Executive Housekeeper and/or designate, the Room Attendant is responsible for:

Enters and prepares the room for cleaning;
Makes the bed(s) according to hotel standards;
Replenishes guestroom and bath supplies;
Delivers and retrieves items on loan to guests e.g. iron and ironing boards;
Performs rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required;
Maintains work area and equipment according to hotel standards;
Attends to guest calls, guest requests /guest complaints in the area assigned to him;
Responsible for achieving and exceeding guest satisfaction;
Other duties as assigned. 
What we are looking for...

Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance;
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces;
Reach overhead and below the knees, including bending, twisting, pulling, and stooping;
Stand, sit, kneel, or walk for an extended period across an entire work shift;
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination;
Must be available to work weekdays, weekends, and holidays as required.
TownePlace Suites Mississauga-Airport Corporate Centre
TownePlace Suites Mississauga-Airport Corporate Centre is an Extended Stay Hotel, conveniently located just minutes south of Toronto Pearson International Airport. It’s ideal for business and leisure travellers seeking a convenient yet productive stay in Ontario. With a beautiful private courtyard with natural gas barbeque patio, indoor pool and 24 hr Fitness Center, we are welcome to provide a refreshing getaway to all our guests. Complimentary buffet breakfast, fully equipped rooms and pet friendly services, are the greatest assets of our hotel. Additionally, hotel has two flexible meeting rooms with catering services, AV equipment and business center allowing business travellers always keep on track. TownePlace Suites Mississauga offers the friendly service, thoughtful amenities and incomparable location!
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Guest Services Agent
Fairfield Inn & Suites by Marriott Ottawa Kanata is currently looking for a Guest Services Agents! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. 
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Guest Services Manager, the Guest Service Agent will:

Maintain a warm and friendly demeanor at all times with guests and team members;
Comply with all company standards and brand standards, if applicable;
Interact with all guests during check-in and check-out procedure;
Create and cancel reservations as required, handle check-in and check-outs;
Greet all incoming and outgoing calls in a professional and timely manner;
Review logbook, and emails daily and complete all tasks on the checklist;
Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
Balance and prepare individual paperwork for closing of shift with hotel standards;
Work closely and maintain proper communication with all hotel departments;
Handle guest registration and room assignments, accommodating special requests whenever possible;
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
Perform other duties assigned by the Supervisor or department manager.
What We are Looking for...

Customer Service experience, preferably in a Hotel Front Desk position;
Excellent written and verbal communication skills are essential;
Computer literate in Word and Excel. Experience with FOSSE PMS is an asset;
Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
Available to work days, evenings, weekends, and/or holidays as required;
Must be legally authorized to work in Canada. 
About Fairfield Inn & Suites by Marriott Ottawa Kanata
https://www.silverhotelgroup.com/hotel/fairfield-inn-suites-by-marriott-ottawa-kanata/
The Fairfield Inn & Suites By Marriott Ottawa Kanata is conveniently located near downtown Ottawa, and is steps away from several world-class dining and cultural attractions. The hotel is two minutes away from Scotiabank Place, home of the Ottawa Senators NHL hockey team and a popular concert venue. Other attractions located nearby include the Rideau Canal, National Arts Centre, Parliament Buildings and Gatineau Park.
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Housekeeping Room Attendant
The TownePlace Suites by Marriott Ottawa Kanata are currently looking for Housekeeping Room Attendants! The Room Attendant performs routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Housekeeping Supervisor and/or the Executive Housekeeper. The Room Attendant is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Executive Housekeeper and/or designate, the Room Attendant is responsible for:

Enters and prepares the room for cleaning;
Makes the bed(s) according to hotel standards;
Replenishes guestroom and bath supplies;
Delivers and retrieves items on loan to guests e.g. iron and ironing boards;
Performs rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required;
Maintains work area and equipment according to hotel standards;
Attends to guest calls, guest requests /guest complaints in the area assigned to him;
Responsible for achieving and exceeding guest satisfaction;
Other duties as assigned. 
What we are looking for...

Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance;
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces;
Reach overhead and below the knees, including bending, twisting, pulling, and stooping;
Stand, sit, kneel, or walk for an extended period across an entire work shift;
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination;
Must be available to work weekdays, weekends, and holidays as required.
About TownePlace Suites by Marriott Ottawa Kanata
https://www.silverhotelgroup.com/hotel/towneplace-suites-by-marriott-ottawa-kanata/
Relax and feel at home with a fully equipped kitchen and high-speed Internet access. TownePlace Suites by Marriott® is an extended-stay Ottawa hotel where you can balance work and life as you like, with the comfort, flexibility, and affordability you require. Relax and feel at home in with a fully equipped kitchen and high-speed Internet access. We offer a variety of packages for our Ottawa suites that include hotel deals for seniors, military, AAA/CAA, and corporate guests. We are also located minutes away from the Canadian Tire Centre, home of the Ottawa Senators. We look forward to hosting you soon at our brand-new Ottawa hotel.
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Night Auditor
We are currently hiring a Full Time Night Auditor to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Guest Services Manager or designate:

Provides excellent customer service to all guests;
Welcomes and greets all guests, and executes check-in and check-out procedures;
Answers guest inquiries and provide assistance in a professional manner;
Answers all incoming phone calls and processes new reservations;
Accurately follows all cash handling procedures;
Adheres to all department and Company policies and procedures;
Ensures guest security by proper handling of guest room keys and personal information;
Administers all night audit functions;
Balances all revenue and settlement accounts nightly;
Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;
Maintains files and resets the system for the next day of operations;
Follows up on guest requests and resolves problems promptly;
Performs any other job-related duties as assigned.
What We are Looking for...

Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner;
Organized and able to work in a fast-paced, multi-tasking environment;
Proficient in using a computer, good knowledge of excel and basic accounting principles;
Excellent communications skills, written and oral;
Works well under pressure in a changing environment;
Ability to work with minimal supervision;
OPERA PMS knowledge preferred;
Able to stand for an 8-hour shift;
Must be able to work evenings and overnights including weekends and holidays;
The shift will be 11:00 pm to 7:00 am and must be flexible from 9:00 pm to 9:00 am.
Aloft Vaughan Mills
The Aloft Vaughan Mills is a star all on its own, our trendy hotel offers excitement inside and out. It is just a couple of steps away from Vaughan Mills, a unique and dynamic mega-mall with upscale restaurants and specialty shops, Canada’s Wonderland; and the great outdoors.
At Aloft, stylish décor blends with modern comfort to make all rooms cozy, featuring the signature Aloft ultra-comfortable bed, an oversized spa shower, custom amenities by Bliss® Spa, and complimentary wireless Internet access. In addition with a convenient access to hot attractions, Aloft Vaughan Mills offers the Re:fuel self-serve gourmet pantry, WXYZ bar and Re:mix lounge to relax or play.
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Aloft Montreal Airport is currently looking for a Guest Services Agent! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. 
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Guest Services Manager, the Guest Service Agent will:

Maintain a warm and friendly demeanor at all times with guests and team members;
Comply with all company standards and brand standards, if applicable;
Interact with all guests during check-in and check-out procedure;
Create and cancel reservations as required, handle check-in and check-outs;
Greet all incoming and outgoing calls in a professional and timely manner;
Review logbook, and emails daily and complete all tasks on the checklist;
Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
Balance and prepare individual paperwork for closing of shift with hotel standards;
Work closely and maintain proper communication with all hotel departments;
Handle guest registration and room assignments, accommodating special requests whenever possible;
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
Perform other duties assigned by the Supervisor or department manager.
What We are Looking for...

Customer Service experience, preferably in a Hotel Front Desk position;
Excellent written and verbal communication skills are essential;
Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
Available to work days, evenings, weekends, and/or holidays as required;
Must be legally authorized to work in Canada. 
marriott.com/search/hotelQuickView.mi?propertyId=YULAL&brandCode=AL&marshaCode=YULAL
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Guest Services Agent
We are currently looking for a Full Time Guest Services Agent! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. 
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Guest Services Manager, the Guest Service Agent will:

Maintain a warm and friendly demeanor at all times with guests and team members;
Comply with all company standards and brand standards, if applicable;
Interact with all guests during check-in and check-out procedure;
Create and cancel reservations as required, handle check-in and check-outs;
Greet all incoming and outgoing calls in a professional and timely manner;
Review logbook, and emails daily and complete all tasks on the checklist;
Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
Balance and prepare individual paperwork for closing of shift with hotel standards;
Work closely and maintain proper communication with all hotel departments;
Handle guest registration and room assignments, accommodating special requests whenever possible;
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
Perform other duties assigned by the Supervisor or department manager.
What We are Looking for...

Customer Service experience, preferably in a Hotel Front Desk position;
Excellent written and verbal communication skills are essential;
Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
Available to work days, evenings, weekends, and/or holidays as required;
Must be legally authorized to work in Canada. 
About Aloft Vaughan Mills
The Aloft Vaughan Mills is a star all on its own, our trendy hotel offers excitement inside and out. It is just a couple of steps away from Vaughan Mills, a unique and dynamic mega-mall with upscale restaurants and specialty shops, Canada’s Wonderland; and the great outdoors. At Aloft, stylish décor blends with modern comfort to make all rooms cozy, featuring the signature Aloft ultra-comfortable bed, an oversized spa shower, custom amenities by Bliss® Spa, and complimentary wireless Internet access. In addition to convenient access to hot attractions, Aloft Vaughan Mills offers the Re:fuel self-serve gourmet pantry, W XYZ bar and Re:mix lounge to relax or play.
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Housekeeping Supervisor
We are currently looking to hire a Housekeeping Supervisor. The Housekeeping Supervisor is responsible for assisting the Executive Housekeeper in directing and maintaining the housekeeping department to ensure the clean, orderly and attractive conditions of the hotel by performing the following duties personally or by delegating to housekeepers. (S)he assists the Executive Housekeeper to provide overall direction, coordination, support and evaluation of the housekeeping department and carries out supervisory responsibilities in accordance with the hotels policies and procedures including: training new employees; planning, assigning and directing work; addressing minor complaints and resolving problems, under the direction of the Executive Housekeeper.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Executive Housekeeper or designate, you will:

Enforce hotel standards, policies and procedures to assigned staff;
Assist the Executive Housekeeper to prioritize and organize work assignments; delegate work in the absence of the Head Housekeeper;
Assist in the motivation, direction and performance of assigned staff to maintain a cohesive team;
Maintain confidentiality of hotel guest and hotel information;
Ensure security of guest room access and hotel property;
Maintain room quality based on hotel objectives;
Assist in the implementation of the deep cleaning schedule;
Assist with room and common-area inspections to ensure room attendants’ accuracy;
Maintains and assists in upholding proper standards and procedures for clean and safe working conditions in the housekeeping department;
Assist Executive Housekeeper to maintain compliance with Ontario Health & Safety Act and other relevant legislation.
In addition to the core job requirements, skill sets and work-related experience; the ideal candidate will illustrate the ability and drive to:

Drive the corporate culture, personifying it in daily interactions with both guests and team members;
Be an engaging leader who is highly inclusive, inspiring and able to relate to all levels;
Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.
Job Requirements

Ability to handle high-pressure situations;
Exercises good judgment and able to make quick, sound decisions;
Pays attention to detail;
Able to maintain confidentiality of hotel guest and hotel information;
Commitment to guest satisfaction;
Computer literate & MS Office proficient;
Strong written and verbal communication skills;
Able to work cohesively and responsibility as part of a small team;
Previous hotel housekeeping experience;
Excellent leadership, interpersonal, and communication skills;
Previous housekeeping experience, preferably in a hotel environment;
Organizational, planning skills and the ability to prioritize;
Positive attitude is a must!
Must be available to work flexible as required by management.
Novotel Toronto Centre
Newly renovated Novotel Toronto is nestled in the historic district of Old Town Toronto. At Novotel Toronto Centre variety of services makes any stay exceptional with a true European touch. The Hotel is minutes from Toronto’s major attractions, theatre and concert facilities, Harbourfront and a myriad of shopping and dining options. Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Our unique bedding is a major asset in all 262 rooms of the hotel. Café Nicole & Lounge Bar serves dishes from our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting. It’s a 4-star comfort in the heart of the St. Lawrence Neighborhood with cobblestone streets and gastronomical international treats from the market.
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.
 

 

Senior Convention Service Manager
We are currently hiring a Senior Convention Service Manager to join our team. The Convention Service Manager is responsible for planning, organizing, and managing the in-house details for a large group and convention booking (e.g., menus, set-up, etc.) The  Senior CSM works closely with other CSM’s to support them in their day-to-day duties and responsibilities. Ensure maximization of room and meeting space, revenues, and profit while delivering a quality product. Focus on all aspects of event planning including coordination from the signing of the of a group contract, VIP needs, amenities, group resumes.  Assisting in the completion of BEOs for group and local catering. Complete walk-through of function space prior to events beginning and complete checklist for each group; both local and groups. Participate in negotiating meetings/functions rooms, rates, and all related requirements. 
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Area Director of Sales & Marketing:

Serves group and catering customers in a proactive manner

Work with clients to establish logistics of group room blocks, food and beverage, public meeting space, and billing processes.

Increase Banquet revenues by upselling and growing catering sales.

Attend BEO meetings including distribution, GRC/Pickup meetings

Attend trial meal and Wedding events and ensure sufficient execution or the formal hand off to the operations team

Maintain and log all client communications in the system. \Responsible for prompt handling (within the business day) of inquiry calls and confirming function details with the client

Monitor group room blocks and pickup and generate detailed resumes for operating departments.

Forecasting and budgeting Food & Beverage revenues

Execute strategies with the CSMs as outlined by the Area DOSM

Ability to work with outside vendors to ensure client satisfaction for all events/groups.

Follow up and generating thank you notes to clients post event and prompt follow up with negative client feedback.

Work closely with the Sales Managers to ensure client satisfaction.

Resourceful skills to provide contemporary set-ups, menus, and functions for groups.
Ability to produce artistic and innovative menus while working closely with the Executive Chef on pricing specialty menus.
Work closely with the banquet department on operations and event execution, ability to consistently deliver flawless events.
Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders.
What We are Looking for...

2-3 years work experience as a hotel Convention Services Manager in a 3-5 star property is required.
Experience leading team members in hotel enviorment is preferred
University or College diploma in Hospitality is a definite asset;
Strong computer skills, with knowledge of Microsoft Office, and Hotel Property Management System are an asset;
Organized, results-orientated, proven time management skills and ability to work under pressure;
Proven experience motivating and inspiring a team to achieve strong performance results;
Strong problem-solving and creative thinking skills;
Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
Available to work nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts;
Class G Driver's License
Travel as required
Must be legally authorized to work in Canada.
About Valhalla Hotel & Conference Centre
https://www.silverhotelgroup.com/hotel/valhalla-hotel-conference-centre/
The Valhalla Hotel & Conference Centre is both the largest full-service hotel in Northwestern Ontario and the most unique. Located just minutes away from the Thunder Bay International Airport and near to some of the city’s main attractions, The Valhalla Hotel & Conference Centre is perfectly situated for any traveling to Thunder Bay. With a wide array of accommodations ranging from Executive Suites to Family Rooms and even Pet-Friendly Rooms, the Hotel boasts 265 rooms meeting every traveler’s needs. 
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Guest Services Agent
We are currently looking for a Part Time Guest Services Agent! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. 
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Guest Services Manager, the Guest Service Agent will:

Maintain a warm and friendly demeanor at all times with guests and team members;
Comply with all company standards and brand standards, if applicable;
Interact with all guests during check-in and check-out procedure;
Create and cancel reservations as required, handle check-in and check-outs;
Greet all incoming and outgoing calls in a professional and timely manner;
Review logbook, and emails daily and complete all tasks on the checklist;
Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
Balance and prepare individual paperwork for closing of shift with hotel standards;
Work closely and maintain proper communication with all hotel departments;
Handle guest registration and room assignments, accommodating special requests whenever possible;
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
Perform other duties assigned by the Supervisor or department manager.
What We are Looking for...

Customer Service experience, preferably in a Hotel Front Desk position;
Excellent written and verbal communication skills are essential;
Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
Available to work days, evenings, weekends, and/or holidays as required;
Must be legally authorized to work in Canada. 
Radisson Blu is centrally located in Toronto, just a 5 minute from Rogers Centre and 6 minutes by foot to Ripley's Aquarium Canada. The hotel has amazing views of the CN tower and Lake Toronto, where you can climb aboard a Water Taxi and head over to Toronto Island.  The Hotel provides a place to reach all the fun destinations that Toronto has to offer and if you are traveling by plane from Billy Bishop Airport, we are only 5 minutes down the way. Famous for our outdoor pool in the summer the hotel provides all the creature comforts your home away from home offers. 
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Guest Services Agent
We are currently looking for a Full Time Guest Services Agent! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. 
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Guest Services Manager, the Guest Service Agent will:

Maintain a warm and friendly demeanor at all times with guests and team members;
Comply with all company standards and brand standards, if applicable;
Interact with all guests during check-in and check-out procedure;
Create and cancel reservations as required, handle check-in and check-outs;
Greet all incoming and outgoing calls in a professional and timely manner;
Review logbook, and emails daily and complete all tasks on the checklist;
Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
Balance and prepare individual paperwork for closing of shift with hotel standards;
Work closely and maintain proper communication with all hotel departments;
Handle guest registration and room assignments, accommodating special requests whenever possible;
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
Perform other duties assigned by the Supervisor or department manager.
What We are Looking for...

Customer Service experience, preferably in a Hotel Front Desk position;
Excellent written and verbal communication skills are essential;
Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
Available to work days, evenings, weekends, and/or holidays as required;
Must be legally authorized to work in Canada. 
Radisson Blu is centrally located in Toronto, just a 5 minute from Rogers Centre and 6 minutes by foot to Ripley's Aquarium Canada. The hotel has amazing views of the CN tower and Lake Toronto, where you can climb aboard a Water Taxi and head over to Toronto Island.  The Hotel provides a place to reach all the fun destinations that Toronto has to offer and if you are traveling by plane from Billy Bishop Airport, we are only 5 minutes down the way. Famous for our outdoor pool in the summer the hotel provides all the creature comforts your home away from home offers. 
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Sous Chef
We are currently recruiting for a Sous Chef to take its food and beverage operation to the next level! The Sous Chef is called upon to support the Executive Chef and represent them in their absence. The Sous Chef often is the one responsible for training new staff members and managing the team. They must be able to think on their feet, make sound snap decisions and come up with creative concepts within the restaurants and banquets. They are comfortable taking on any task in the kitchen and are familiar with the operation of all kitchen equipment and assist in leading the daily operations. The Sous Chef will offer culinary expertise as it relates to all areas with the hotel.  The incumbent is responsible for providing coaching to existing team members and ensuring the Hotel’s culinary vision is achieved.  This is a hands on role, working alongside the team members, while also working collaboratively with the Executive Chef to help lead and manage the execution of the Food & Beverage vision for the hotel.  Along with being in tune with current food and beverage trends, the role requires a leader who is passionate, creative and brings strong food and beverage presentation skills and a strong desire to create exceptional dining experiences for all guests.  They are experienced with the preparation of all menu items and are responsible for ensuring production standards are met and checking for food quality, flavour and plating to ensure guest satisfaction. They participate in all aspects of food preparation and ensure menu items are plated and served on time. They ensure quality control by strictly following recipes and production standards. 
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities

Experienced in all areas of the kitchen and shows leadership by setting an example to fellow team members in terms of job competence, organization, knowledge, and professionalism;
Prepare individual dishes as well as full-course meals;
Knowledge of specialized cooking equipment and food safety practices;
Checks for food quality, flavour, and plating to ensure guest satisfaction;
Consistently produce delicious, high-quality food and attractive plating while limiting waste and working with minimal supervision;
Prepare dishes for customers with food allergies or intolerances, work with specialized dietary concerns;
Ensures timely communication of any problems that arise and immediately reports them to the Chef;
Provide quality control and timely production of all food preparation;
Strong organizational and multi-tasking skills;
Responsible for ensuring the cleanliness and functioning of the kitchen working areas, including equipment and utensils;
Organize the daily BEOs and ensure prep and production for all items are undertaken;
Familiar with the operation of all kitchen equipment;
Assist in leading the daily operations;
Exercise food cost controls by reducing wastage through monitoring production;
Consult daily with the Chef concerning menus, specials, Banquets, special events, and quantities to be produced and served, and reports any big quantities left over;
Monitors production standards and product quality to ensure efficient service and that brand standards are met;
Assist with duties such as ordering, inventory, costing, waste control, training, and ensuring food safety standards are always met;
Ensures that prep levels are met and ready for the next service;
Ensures that fridges are organized, the product is rotated, storerooms are cleaned, and the dish area is organized and takes the lead on the shift in directing that these activities occur;
Perform other duties as assigned.
What We are Looking for...

Passionate energetic personality with a team-focused attitude;
A strong desire to exceed guest expectations and attention to detail;
Follow through on daily tasks and key responsibilities, driving a culture of teamwork and fun!;
Culinary experience including short-order experience, and experience in a hotel environment preferred;
Diploma or completion of post-secondary culinary program preferred;
Current Food Safe Certification;
Passionate about delivering experiences that exceed guest expectations;
Proven time management skills and ability to work under pressure;
Thrives in a fast-paced environment;
Moderate level of physical effort (can include activities such as periodic lifting up to 50 lbs.);
Physical demands include but are not limited to walking, standing, reaching, pulling, pushing, and lifting up to 50 lbs.;
High level of mental effort;
Standing and/or walking for prolonged periods;
Available to work days, evenings, weekends, and/or holidays as required;
Must be legally authorized to work in Canada.
About Valhalla Hotel & Conference Centre
https://www.silverhotelgroup.com/hotel/valhalla-hotel-conference-centre/
The Valhalla Hotel & Conference Centre is both the largest full-service hotel in Northwestern Ontario and the most unique. Located just minutes away from the Thunder Bay International Airport and near to some of the city’s main attractions, The Valhalla Hotel & Conference Centre is perfectly situated for any traveling to Thunder Bay. With a wide array of accommodations ranging from Executive Suites to Family Rooms and even Pet-Friendly Rooms, the Hotel boasts 265 rooms meeting every traveler’s needs. 
About Us

https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

A hotel in the Mississauga Airport Corporate Centre is recruiting for a Rooms Division Manager! In collaboration with the Front Office Manager and the Executive Housekeeper, the Rooms Division Manager is not only responsible for the inspection of the rooms and ensuring they are up to the property’s standard of quality, but they also ensures smooth processes and high compliance in terms of guest relations, housekeeping, and reservation standards by overseeing the operations of both departments to ensure an overall perfect guest experience.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the General Manager, the Rooms Division Manager:

Directs the Housekeeping staff in the fulfilment of departmental assignments with a high degree of quality, within budget parameters, and on schedule.
Ensures exceptional levels of cleanliness and care of guest rooms and public areas.
Creates and develops policies and procedures to ensure a safe and efficient working environment.
Maintains the care and use of supplies, equipment, and the appearance of all Housekeeping areas and ensures that Housekeeping staff follow same.
Performs daily inspections of common areas and rooms for sanitation, order, safety and proper performance of assigned duties.
Spot checks storage rooms, utility and janitorial closets, etc., for upkeep and supply control.
Coordinates repair needs with Maintenance.
Processes payables efficiently and in accordance with approved policy and procedures.
Attends all required meetings to provide input and recommendations.
Ensure him/her as well as their team deliver outstanding guest care at all times.
Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
Assists with incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
Control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Ensure Front Office logbook and hotel log book is always updated and actioned upon.
Ensure safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
Participate in hotel committees and task force assignments.
Ensure that all team members comply with company safety policies, procedures, and guidelines.
What We are Looking for

Practical experience managing Front Desk and Housekeeping departments highly recommended. Monitor the cleanliness of the public areas and great attention to detail.
A minimum of 2 years hotel experience and one year in a significant managerial role, previous housekeeping experience an asset. Diploma, degree, or master’s in hospitality – food & beverage, or hospitality management school.
Strong computer skills with advanced knowledge of Microsoft Office and Outlook.
The ability to demonstrate skills of an approachable coach that cultivates a work environment that encourages feedback.
Availability to work evenings and weekends.
TownePlace Suites Mississauga-Airport Corporate Centre
TownePlace Suites Mississauga-Airport Corporate Centre is an Extended Stay Hotel, conveniently located just minutes south of Toronto Pearson International Airport. It’s ideal for business and leisure travellers seeking a convenient yet productive stay in Ontario. With a beautiful private courtyard with natural gas barbeque patio, indoor pool and 24 hr Fitness Center, we are welcome to provide a refreshing getaway to all our guests. Complimentary buffet breakfast, fully equipped rooms and pet friendly services, are the greatest assets of our hotel. Additionally, hotel has two flexible meeting rooms with catering services, AV equipment and business center allowing business travellers always keep on track. TownePlace Suites Mississauga offers the friendly service, thoughtful amenities and incomparable location!
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Front Office Supervisor
We are currently looking to hire a Front Office Supervisor. The Front Office Supervisor is a social and interactive position and is crucial in setting the tone for everyone who walks through our door. Our lobby environment leads the way for a guest’s experience and provides the always-important first impression. Working collaboratively with the Front Office Manager, the successful candidate will be responsible for supporting the daily operations of the front office team in our incredible hotel. This individual will be responsible for providing support and training to the team in guest-related and room operations, both during the day, afternoon, and night shifts (when-needed). This role requires an individual who thrives on working rotational shifts.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Front Office Manager or designate, you will:

Ensures a smooth operation of the Guest Services in the absence of the Front Office Manager;
Acts as a role model in the service vision and standards of the Guest Services Team;
Supervises the registration and check-out of guests including processing customer payments, and supporting team members as necessary;
Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance;
Verifies that accurate room status information is maintained and properly communicated;
Resolves guest problems quickly, efficiently, and courteously;
Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members;
Understands and comply with all health and safety rules, regulations, and laws.  Report unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner;
Acts as a health and safety leader on the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participates in fire safety plan;
Performs other duties as assigned including assisting team members with their roles during peak periods.
What We are Looking for...

Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position;
Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity;
Demonstrated ability to interact in a team environment with several divisions/departments
Excellent written and verbal communication skills are essential;
Computer literate in property operating systems such as Opera, and Maestro., as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset;
Ability to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations.
TownePlace Suites Mississauga-Airport Corporate Centre
TownePlace Suites Mississauga-Airport Corporate Centre is an Extended Stay Hotel, conveniently located just minutes south of Toronto Pearson International Airport. It’s ideal for business and leisure travellers seeking a convenient yet productive stay in Ontario. With a beautiful private courtyard with natural gas barbeque patio, indoor pool and 24 hr Fitness Center, we are welcome to provide a refreshing getaway to all our guests. Complimentary buffet breakfast, fully equipped rooms and pet friendly services, are the greatest assets of our hotel. Additionally, hotel has two flexible meeting rooms with catering services, AV equipment and business center allowing business travellers always keep on track. TownePlace Suites Mississauga offers the friendly service, thoughtful amenities and incomparable location!
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Sales Executive
The Sales Executive executes the sales strategy of Silver Hotel Group, as defined by the VP of Sales & Marketing, to ensure that occupancy, average daily rate, extended stay, and market share goals are achieved. The Sales Executive will be required to perform general administrative duties, including but not limited to, proposals, contracts, guest emails, internal sales department administration, and compiling/updating reports as needed.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities:

Prepare proposals and contracts as required by the Regional Director of Sales (RDOS) ensuring deadlines are met (guaranteed 24-hour period);
On behalf of RDOS, creates inquiry/prospect booking in Delphi (and alternative property booking system);
Handles inquiries and ensures full attention to detail is provided;
Prepare corporate negotiated rate agreements and record corporate negotiated rate accounts into Delphi with monthly volume account production;
Completes competitive rate shop calls for all required market segments;
Maintains full product knowledge of portfolio competitive hotels;
Liaise with Brand associates and incoming leads;
Prepares site inspection communication and VIP notice to On-Property Sales Executives or appropriate departments for execution;
Distributes leads from different platforms/channels to the appropriate Seller;
Manages, converts, and distributes Definite business contracts to appropriate hotels;
Prepares daily, weekly, monthly, quarterly and annual reports as required;
Manges and converts inbound sales inquiries from all channels and passes new leads developed through contacts to appropriate team members;
Assists in implementing promotional projects in assigned market areas to increase sales volume and profitability;
Organizes sales blitzes by creating targeted lists, cold calls for appointments, sets appointments, and maps logistics;
Assists sellers with registering for trade shows and other related events; organization of flights, hotel accommodations, and or transportation for out-of-town events;
Point of contact for new closed business and in-house bookings, as required;
Manage/update Delphi templates;
Acts in the capacity of RDOS in their absence;
Prepares and manages department expenses and annual event budgets;
Coordinate and perform administrative duties for Silver Hotel Group home office including (but not limited to) purchasing, reimbursements, coordinating home office social calendar, and managing activities;
Perform other reasonable job duties as requested by the RDOS, VP of Sales & Marketing, or SHG Executive Management
What We are Looking for...

Hospitality experience or comparable sales experience, hotel environment preferred;
Proven experience maintaining guest/client relationships;
A diploma or degree in Hospitality Management or Business is a definite asset;
Demonstrated ability to interact in a team environment with several divisions/departments;
Excellent communication skills (written, verbal, listening);
Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems, is an asset;
Organized, results-orientated, proven time management skills and ability to work under pressure;
Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
Interacts/Communicates with guests, the public, and hotel teams. Speaks confidently in public and facilitates presentations;
Available to work varying shifts (morning, afternoon, some evening, and weekends may be required), and overtime as required;
Must be legally authorized to work in Canada.
About Radisson Blu Downtown Toronto
https://www.silverhotelgroup.com/hotel/radisson-blu-toronto-downtown/
The Radisson Blu Toronto Downtown is an intimate, boutique-style hotel providing dramatic views of Lake Ontario and the CN Tower. This downtown Toronto hotel is minutes from the CN Tower, Rogers Centre, and Air Canada Centre, a 15-minute walk to Union Station, and just two kilometers away from Billy Bishop Toronto. The Radisson Blu is perfect for business and leisure travelers, offering 157 guest rooms with cool blue accents, crisp white linens, wood floors, and fresh design creating a space designed for relaxing. Special Studio Rooms have in-room fireplaces setting the scene for the perfect romantic getaway. During the warmer months, Lakeview Pool Lounge is an excellent place to cool off in the pool and have cocktails and snacks crafted in-house while enjoying stunning views of Lake Ontario.
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Dishwasher
We are currently looking for a Full Time Dishwasher to join the team and set the stage for the food & beverage operations.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Executive Chef, you will:

Wash all main kitchen and banquet kitchen dishes, glassware, and cutlery to ensure sufficient supplies are available at all times;
Clean the dishwashing machines, and jet components, including closing jet flaps;
Wash pots and pans, including kitchen utensils. Wash display mirrors in the main kitchen and banquet kitchen;
Clean ovens and stoves;
Sweep and mop the main kitchen floor, ensuring no debris is left under prep/cook areas or stoves;
Empty all garbage containers in the main kitchen and banquet kitchen into garbage dumpsters/recycling containers;
Break down all empty boxes and deposit them into a trash compactor or designated pick-up area. Once compacted, tie broken boxes with wire;
Clean loading dock daily;
Clean/maintain the cleanliness of the staff cafeteria, dishes, and cutlery;
Ensure the work area is clean and properly sanitized at all times;
Any other duties as instructed by the Executive Chef or Manager on Duty, including food preparation.
What We are Looking for...

Previous experience not required;
Strong interpersonal and problem-solving abilities;
Highly responsible & reliable;
Ability to work well under pressure in a fast-paced environment;
Ability to work cohesively as part of a team;
Ability to meet the physical aspects of the position including but not limited to:
Constant standing and walking throughout shift;
Frequent lifting and carrying up to 30 lbs;
Occasional kneeling, pushing, pulling;
Occasional ascending or descending ladders, stairs, and ramps;

Ability to focus attention on guest needs, remaining calm and courteous at all times.
Radisson Admiral Hotel Toronto Harbourfront
The Radisson Admiral Hotel Toronto Harbourfront is an intimate, boutique-style hotel providing dramatic views of Lake Ontario and the CN Tower. This downtown Toronto hotel is minutes from the CN Tower, Rogers Centre and Air Canada Centre, 15-minute walk to Union Station and just two kilometres away from Billy Bishop Toronto. Radisson Admiral Hotel Toronto-Harbourfront is perfect for business and leisure travellers, offering 157 guest rooms with cool blue accents, crisp white linens, wood floors and fresh design creating a space designed for relaxing. Special Studio Rooms have in-room fireplace setting the scene for the perfect romantic getaway. During the warmer months, Lakeview Pool Lounge is an excellent place to cool off in the pool and have cocktails and snacks crafted in-house while enjoying stunning views of Lake Ontario.
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Hotel Victoria is currently seeking a a full-time Guest Services Agent! This position is not your traditional Guest Services role.  As we open the doors to the reimagined Hotel Victoria and Mossop's Social House, we embrace our historic roots but look forward to shaking things up a bit.  Hotel Vic is the gathering place in the heart of downtown Toronto. With an eclectic, comfy and inviting atmosphere that celebrates the history of the hotel, a vibrant social scene embracing the local community, art, live music, and all day bites with bevvys to match…this is the place to hang out all day long.  Guests checking in, or checking out the social house, intermingle and are treated to a unique and exceptional experience every visit.Joining this team will challenge you to be an all-round hospitality specialist!  You may be focused on front office and guest service today, and food and beverage tomorrow.  Being a part of the Vic team mean more than just greeting Guests or running the average lobby bar.  We’re looking for people who love doing it all, always think outside the box, enjoy chatting it up with guests, have high energy and a fearless can-do attitude.
If you like bringing your personality to work, enjoy having fun and creating memorable guest experiences, and want to develop your hospitality career…this could be the place for you!
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Front Desk Leader, the Guest Service Agent will:

interacts with guests in a friendly and helpful manner.
Ensure a seamless check-in and check-out procedure for each guest while maintaining friendly and professional attitude.
Create and cancel reservations as required.
Review logbook, and emails daily and complete all tasks on the checklist.
Conducting quality checks and ensuring we are meeting and exceeding quality expectations.
Maintain proper operation of Front Desk telephones and daily sell rates.
Balance and prepare individual paperwork for closing of shift with hotel standards.
Complies with all food and beverage regulations.
Handle guest registration and room assignments, accommodating special requests whenever possible.
Resolve complaints; assist guests with inquiries in connection to hotel services- food and beverage, in-house event, directions, local attractions, gift shop, safety boxes etc.
Perform other duties assigned by leaders.
Assist at Mossops when needed (take orders, serves drinks...)
What We are Looking for...

Excellent written and verbal communication skills are essential;
Exceptional customer service skills!
Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
Smart Serve Ontario is an asset
Food Safe certification is an asset
Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision.
Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
Available to work days, evenings, weekends, and/or holidays as required;
Must be legally authorized to work in Canada. 
About Us
Meet Historic Hotel Victoria! This iconic building pays tribute to Queen Victoria and offers an intimate boutique style hotel located in the heart of downtown Toronto. The hotel is within walking distance of corporate and government offices, shopping, dining and major downtown attractions. The hotel is easily accessible with its ideal location on Yonge Street, just steps away from the Subway and Ground Transit Systems. The historically modern guestrooms feature new beds with pillow top mattresses, hardwood floors, LCD TVs, and custom designed, modern furniture. The lobby features a mix of classic and contemporary furnishings.
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.