Guest Services Agent
We are currently looking for a Guest Services Agent! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. 
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Guest Services Manager, the Guest Service Agent will:

Maintain a warm and friendly demeanor at all times with guests and team members;
Comply with all company standards and brand standards, if applicable;
Interact with all guests during check-in and check-out procedure;
Create and cancel reservations as required, handle check-in and check-outs;
Greet all incoming and outgoing calls in a professional and timely manner;
Review logbook, and emails daily and complete all tasks on the checklist;
Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
Balance and prepare individual paperwork for closing of shift with hotel standards;
Work closely and maintain proper communication with all hotel departments;
Handle guest registration and room assignments, accommodating special requests whenever possible;
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
Perform other duties assigned by the Supervisor or department manager.
What We are Looking for...

Customer Service experience, preferably in a Hotel Front Desk position;
Excellent written and verbal communication skills are essential;
Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
Available to work days, evenings, weekends, and/or holidays as required;
Must be legally authorized to work in Canada. 
TownePlace Suites Mississauga-Airport Corporate Centre
TownePlace Suites Mississauga-Airport Corporate Centre is an Extended Stay Hotel, conveniently located just minutes south of Toronto Pearson International Airport. It’s ideal for business and leisure travellers seeking a convenient yet productive stay in Ontario. With a beautiful private courtyard with natural gas barbeque patio, indoor pool and 24 hr Fitness Center, we are welcome to provide a refreshing getaway to all our guests. Complimentary buffet breakfast, fully equipped rooms and pet friendly services, are the greatest assets of our hotel. Additionally, hotel has two flexible meeting rooms with catering services, AV equipment and business center allowing business travellers always keep on track. TownePlace Suites Mississauga offers the friendly service, thoughtful amenities and incomparable location!
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Cooks
We are currently recruiting Cook Supervisor to take its food and beverage operation to the next level. If you have a flair for food, a passion for presentation, and are "hungry" to showcase your talents and grow within the company, we encourage you to apply for this exciting opportunity!
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Executive Chef or designate, you will

Adhere to hotel standards of food quality, recipes and preparation;
Prepare ingredients for cooking, including portioning, chopping, and storing food;
Wash and peel fresh fruits and vegetables;
Weigh, measure, and mix ingredients;
Ensure the highest quality of the product in the preparation of food;
Ensure the proper setup and readiness of menu items;
Adhere to the seasoning, portions, and appearance guidelines of food served;
Store unused food properly to minimize waste and maximize quality;
Ensure that proper Health & Safety and sanitation practices are practiced;
Assure smooth kitchen operations by coordinating with related Food and Beverage Departments;
Prepare hot and cold foods according to recipes, quality and presentation standards, and food preparation checklist
Perform other duties as required;
Ability to work and prepare all menu items including breakfast, lunch and dinner, and banqueting (if applicable);
Available to work flexible hours, including mornings, evenings, weekends, and holidays.
What we are looking for...

Strong verbal and written communication skills;
Excellent organizational and time management skills;
Ability to multi-task and work in a fast-paced environment;
Basic knowledge of food hygiene;
Positive and professional attitude and appearance;
High level of accuracy, and a strong commitment to detail;
Work well under pressure and in a team environment;
Must be available evenings, weekends, and flexible shifts.
Hilton Garden Inn Toronto Airport
The new Hilton Garden Inn Toronto Airport was built “green” from the ground up and is the first hotel in Canada to be accredited with LEED certification. Located close to a large number of businesses, this Toronto Airport hotel in Mississauga, Ontario, boasts a diverse selection of versatile meeting space. Restaurants, shopping, major attractions and sporting facilities are just a short drive from the Hilton Garden Inn. Our hotel offers large range of facilities: the cozy Pavilion Lounge and the tranquil terrace; the fitness center and the indoor, heated pool; free 24-hour shuttle service and complimentary WiFi. The Hilton Garden Inn Toronto Airport was awarded 4 Green Keys by the Hotel Association of Canada and proud to ensure our guests stay is a success!
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

We are currently recruiting for a Cluster Sales Manager, responsible for the Fairfield Marriott Ottawa Kanata & TownePlace Marriott Ottawa Kanata, who will achieve success in increasing business levels with existing accounts, prospecting and securing new business, with a focus on local transient and group.  The ideal candidate has prior sales experience in the hospitality industry in a Sales capacity and is looking for an opportunity to develop and flourish in these fresh, fast-paced, hotel environments.
As a Cluster Sales Manager, you will work closely with the hotel teams to deliver exceptional guest service and strong financial results. You will participate in the sales and marketing efforts within the properties.

You have charisma and a "can do" attitude that engages people to want to do business with us.
You have attention to detail and are self-motivated.
You're open to new thoughts and ideas and enjoy working with people.
You bring a new perspective and out-of-the box” ideas to the position.
If you are a sales superstar and believe that your background and proven skill sets are right for this opportunity, we invite you to review the position description below, and challenge you to respond to this exciting opportunity!
 Duties and Responsibilities
 Reporting to the Cluster Director of Sales

Aggressively solicit new business to meet/exceed revenue goals through proactive selling, which includes researching, networking, targeted sales calls and solicitation and utilizing all sales support resources.
Work in coordination with Regional sellers to ensure effective prospecting of all key markets segments including transient and group, with a main individual focus on the corporate market.
Build and maintain strong relationships with existing and potential clients.
Respond to all RFP and proposals in a timely manner.
Maintain accurate records of potential customers and follow through on all leads.
Conduct Hotel tours and entertain qualified potential clients, attend trade shows, community events and industry meetings to maximize the generation of hotel sales and revenues.
Contribute in the development of the annual sales and marketing plan/budget, reporting monthly on personal success in achieving the plan
Maintain professional relationships within the industry. Understand the hotels’ competitive sets and how to sell effectively against them.
Knowledge of social media such as face book, twitter, LinkedIn and how to use them as a selling tool is essential.
Perform other tasks or projects as determined.
 In addition to the core job requirements, skill sets and work-related experience; the ideal candidate will illustrate the ability and drive to:

Drive the corporate culture, personifying it in daily interactions with both guests and team members.
Be an engaging leader who is highly inclusive, inspiring and able to relate to all levels.
Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute
Job Requirements
 A minimum 2 years of sales experience, preferably within a hotel environment

A proven track record in cultivating business relationships and strong prospecting skills
Strong negotiations skills, decision-making, organizational and time management skills
Strong hospitality and customer service background
Excellent computer, written, verbal and presentation skills
Proactive sales approach, assertive, fast-paced, and driven to succeed
Must be able to travel and may be required to work evenings and weekends
Knowledge of Microsoft Office applications, Word, Excel and PowerPoint is essential
High degree of professionalism and dedication
About TownePlace Suites by Marriott Ottawa Kanata
https://www.silverhotelgroup.com/hotel/towneplace-suites-by-marriott-ottawa-kanata/
About 
Hotel Suites Kanata, Ontario, Canada | Fairfield Inn & Suites Ottawa Kanata (marriott.com)
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

House Person
TownePlace Marriott Ottawa Kanata is currently recruiting for a part time House Person!  Reporting to the Housekeeping Manager, the primary responsibility of the House Person is to ensure that the cleanliness and the quality of the overall hotel meet the highest industry standards, thus providing our guests with an outstanding product to enjoy.  The focus is on providing hands-on, timely, and genuine guest service.  The House Person is responsible for ensuring public areas of the Hotel are cleaned and linens are restocked for fellow team members. This position is for 16 hours per week with Daytime Hours of work on SATURDAYS and SUNDAYS.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Housekeeping Manager, the House Person’s responsibilities include:

Cleaning designated areas including, but not limited to, restrooms, public areas, offices, and banquet/meeting/conference rooms;
Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, and shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays;
Greet guests in a friendly manner;
Report maintenance deficiencies and items in need of repair;
Stock and maintain supply rooms, as needed;
Perform deep cleaning tasks and special projects (for example mattress flipping, furniture moves, etc.), as needed;
Deliver guest requests and assist in cleaning guest rooms, as needed;
Cleaning of guestrooms (cleaning behind beds and armoires, washing walls, cleaning light shades.);
Assisting room attendants by removing dirty linen and garbage from their carts;
Assisting in robe and linen inventories;
Other duties as assigned.
 Physical Aspects of Position (include but are not limited to): 

Constant standing and walking throughout shift;
Frequent lifting and carrying up to 30 lbs;
Frequent kneeling, pushing, pulling, and lifting;
Occasional ascending or descending ladders, stairs, and ramps.
What we are Looking for...

Housekeeping experience is desirable but not required;
Basic knowledge of cleaning and industrial equipment and cleaning materials desired but not required;
Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance;
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces;
Reach overhead and below the knees, including bending, twisting, pulling, and stooping;
Stand, sit, kneel, or walk for an extended period across an entire work shift;
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination;
Ability to work flexible shifts (mornings, afternoons, evenings, weekends, and holidays);
Perform other reasonable job duties as requested by Supervisors.

About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Housekeeping Room Attendant
We are currently looking for a Housekeeping Room Attendant. The Room Attendant performs routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Housekeeping Supervisor and/or the Executive Housekeeper. The Room Attendant is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Executive Housekeeper and/or designate, the Room Attendant is responsible for:

Enters and prepares the room for cleaning;
Makes the bed(s) according to hotel standards;
Replenishes guestroom and bath supplies;
Delivers and retrieves items on loan to guests e.g. iron and ironing boards;
Performs rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required;
Maintains work area and equipment according to hotel standards;
Attends to guest calls, guest requests /guest complaints in the area assigned to him;
Responsible for achieving and exceeding guest satisfaction;
Other duties as assigned. 
What we are looking for...

Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance;
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces;
Reach overhead and below the knees, including bending, twisting, pulling, and stooping;
Stand, sit, kneel, or walk for an extended period across an entire work shift;
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination;
Must be available to work weekdays, weekends, and holidays as required.
TownePlace Suites Mississauga-Airport Corporate Centre
TownePlace Suites Mississauga-Airport Corporate Centre is an Extended Stay Hotel, conveniently located just minutes south of Toronto Pearson International Airport. It’s ideal for business and leisure travellers seeking a convenient yet productive stay in Ontario. With a beautiful private courtyard with natural gas barbeque patio, indoor pool and 24 hr Fitness Center, we are welcome to provide a refreshing getaway to all our guests. Complimentary buffet breakfast, fully equipped rooms and pet friendly services, are the greatest assets of our hotel. Additionally, hotel has two flexible meeting rooms with catering services, AV equipment and business center allowing business travellers always keep on track. TownePlace Suites Mississauga offers the friendly service, thoughtful amenities and incomparable location!
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Guest Services Agent
Fairfield Inn & Suites by Marriott Ottawa Kanata is currently looking for a Guest Services Agents! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. 
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Guest Services Manager, the Guest Service Agent will:

Maintain a warm and friendly demeanor at all times with guests and team members;
Comply with all company standards and brand standards, if applicable;
Interact with all guests during check-in and check-out procedure;
Create and cancel reservations as required, handle check-in and check-outs;
Greet all incoming and outgoing calls in a professional and timely manner;
Review logbook, and emails daily and complete all tasks on the checklist;
Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
Balance and prepare individual paperwork for closing of shift with hotel standards;
Work closely and maintain proper communication with all hotel departments;
Handle guest registration and room assignments, accommodating special requests whenever possible;
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
Perform other duties assigned by the Supervisor or department manager.
What We are Looking for...

Customer Service experience, preferably in a Hotel Front Desk position;
Excellent written and verbal communication skills are essential;
Computer literate in Word and Excel. Experience with FOSSE PMS is an asset;
Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
Available to work days, evenings, weekends, and/or holidays as required;
Must be legally authorized to work in Canada. 
About Fairfield Inn & Suites by Marriott Ottawa Kanata
https://www.silverhotelgroup.com/hotel/fairfield-inn-suites-by-marriott-ottawa-kanata/
The Fairfield Inn & Suites By Marriott Ottawa Kanata is conveniently located near downtown Ottawa, and is steps away from several world-class dining and cultural attractions. The hotel is two minutes away from Scotiabank Place, home of the Ottawa Senators NHL hockey team and a popular concert venue. Other attractions located nearby include the Rideau Canal, National Arts Centre, Parliament Buildings and Gatineau Park.
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Housekeeping Room Attendant
The TownePlace Suites by Marriott Ottawa Kanata are currently looking for Housekeeping Room Attendants! The Room Attendant performs routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Housekeeping Supervisor and/or the Executive Housekeeper. The Room Attendant is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Executive Housekeeper and/or designate, the Room Attendant is responsible for:

Enters and prepares the room for cleaning;
Makes the bed(s) according to hotel standards;
Replenishes guestroom and bath supplies;
Delivers and retrieves items on loan to guests e.g. iron and ironing boards;
Performs rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required;
Maintains work area and equipment according to hotel standards;
Attends to guest calls, guest requests /guest complaints in the area assigned to him;
Responsible for achieving and exceeding guest satisfaction;
Other duties as assigned. 
What we are looking for...

Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance;
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces;
Reach overhead and below the knees, including bending, twisting, pulling, and stooping;
Stand, sit, kneel, or walk for an extended period across an entire work shift;
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination;
Must be available to work weekdays, weekends, and holidays as required.
About TownePlace Suites by Marriott Ottawa Kanata
https://www.silverhotelgroup.com/hotel/towneplace-suites-by-marriott-ottawa-kanata/
Relax and feel at home with a fully equipped kitchen and high-speed Internet access. TownePlace Suites by Marriott® is an extended-stay Ottawa hotel where you can balance work and life as you like, with the comfort, flexibility, and affordability you require. Relax and feel at home in with a fully equipped kitchen and high-speed Internet access. We offer a variety of packages for our Ottawa suites that include hotel deals for seniors, military, AAA/CAA, and corporate guests. We are also located minutes away from the Canadian Tire Centre, home of the Ottawa Senators. We look forward to hosting you soon at our brand-new Ottawa hotel.
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Guest Services Agent
We are currently looking for a Guest Services Agent! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. 
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Guest Services Manager, the Guest Service Agent will:

Maintain a warm and friendly demeanor at all times with guests and team members;
Comply with all company standards and brand standards, if applicable;
Interact with all guests during check-in and check-out procedure;
Create and cancel reservations as required, handle check-in and check-outs;
Greet all incoming and outgoing calls in a professional and timely manner;
Review logbook, and emails daily and complete all tasks on the checklist;
Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
Balance and prepare individual paperwork for closing of shift with hotel standards;
Work closely and maintain proper communication with all hotel departments;
Handle guest registration and room assignments, accommodating special requests whenever possible;
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
Perform other duties assigned by the Supervisor or department manager.
What We are Looking for...

Customer Service experience, preferably in a Hotel Front Desk position;
Excellent written and verbal communication skills are essential;
Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
Available to work days, evenings, weekends, and/or holidays as required;
Must be legally authorized to work in Canada. 
About TownePlace Suites Mississauga- Airport Corporate Centre
https://www.silverhotelgroup.com/hotel/towneplace-suites-mississauga-airport-corporate-centre/
TownePlace Suites Mississauga-Airport Corporate Centre is an Extended Stay Hotel, conveniently located just minutes south of Toronto Pearson International Airport. It’s ideal for business and leisure travellers seeking a convenient yet productive stay in Ontario. With a beautiful private courtyard with natural gas barbeque patio, indoor pool and 24 hr Fitness Center, we are welcome to provide a refreshing getaway to all our guests. Complimentary buffet breakfast, fully equipped rooms and pet friendly services are the greatest assets of our hotel. Additionally, hotel has two flexible meeting rooms with catering services, AV equipment and business center allowing business travellers always keep on track. TownePlace Suites Mississauga offers the friendly service, thoughtful amenities and incomparable location!
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Housekeeping Supervisor 
We are currently hiring for a Housekeeping Supervisor. The Supervisor is responsible for assisting with all aspects of the housekeeping department and to oversee the management of the housekeeping and laundry departments, including cleanliness of guest rooms, public, and heart of house areas. The successful candidate will be a coach and cheerleader for the housekeeping team, providing direction, coordination, and evaluation of the department, while sharing their flare for style and design.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Executive Housekeeper, and or General Manager, this position requires a highly motivated and ambitious professional who can work with minimal supervision:

Manage the day-to-day activities of the Housekeeping team along with the Executive Housekeeper;
Enforce hotels standards, policies, and procedures to the Housekeeping team;
Be a department leader who motivates and mentors all housekeeping team members;
Ascertain staff training needs and provide such training;
Manage departmental budget and expenses;
Help to Lead the Health and Safety efforts of the property, ensuring all WHIMIS, WSIB, OHSA, and joint health and safety procedures are followed in the housekeeping department;
Operate well under pressure while exercising good judgments and focusing attention on details;
Maintain confidentiality of hotel guests and pertinent hotel information;
Ensure security of guest room access and hotel property;
Establish, maintain and train standards and procedures for cleaning and safe working conditions in the housekeeping department;
Works to ensure high scores for cleanliness and other housekeeping-related items on all inspections;
Develops and maintains a deep cleaning schedule and room cleanliness program;
Inspects or delegates inspections of all guestrooms cleaned by room attendants;
Develops an inspection program for all public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained;
Ensures final inspection of all housekeeping-related duties performed by the housekeeping team;
Initiates new procedures to increase the efficiency of labor and safe chemical and equipment use;
May serve as "manager on duty" as required;
Perform other duties as assigned including assisting staff with their job functions during peak periods.
 What We are Looking for...

Managerial experience in housekeeping in a Hotel or related industry;
Post-secondary degree/diploma in Tourism or Hospitality is an asset;
Strong verbal and written communication skills;
Excellent organizational, technical, analytical, and problem-solving skills;
Able to think clearly in pressure situations, exercise good judgment, and focus attention on details;
Is able to endure an abundance of physical movements in the performance of job duties;
Working knowledge of Microsoft Word and Excel;
Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
Experience in financial management for a housekeeping department is an asset;
Experience working in a unionized environment will be considered an asset;
A positive attitude is a must!
Must be available to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. 
Hilton Garden Inn Toronto Airport
The Hilton Garden Inn Toronto Airport was built “green” from the ground up and is the first hotel in Canada to be accredited with LEED certification. Located close to a large number of businesses, this Toronto Airport hotel in Mississauga, Ontario, boasts a diverse selection of versatile meeting space. Restaurants, shopping, major attractions and sporting facilities are just a short drive from the Hilton Garden Inn. Our hotel offers large range of facilities: the cozy Pavilion Lounge and the tranquil terrace; the fitness center and the indoor, heated pool; free 24-hour shuttle service and complimentary WiFi. The Hilton Garden Inn Toronto Airport was awarded 4 Green Keys by the Hotel Association of Canada and proud to ensure our guests stay is a success!
About Us:- https://www.silverhotelgroup.com/ 
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Food & Beverage Outlet Manager 
We are currently recruiting a Food & Beverage Outlet Manager to join our dynamic team! The Food & Beverage Outlet Manager is responsible for overseeing all aspects of the front-of-house F&B experience which includes the restaurant, bar, and event and banquet spaces.   This includes coordinating all phases of meetings and social functions held at the Hotel and assisting clients with the successful execution of their events.  This position is also responsible for overseeing the day-day operation of the Hotel restaurant, ensuring the dining experience is exceptional and reflective of the standards our guests have come to expect from us.  This position requires exceptionally strong communication and a collaborative approach with all hotel leadership team members and departmental teams while sharing their flare for style and design.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Food and Beverage Director, the Food and Beverage Outlet Manager responsibilities include:

Oversees restaurant operations to maximize profits by setting and achieving goals for productivity, food quality, service, innovation, and promotion.
Prepares and monitors operating and capital cost budgets throughout the year.
Conducts monthly inventories for all outlets and resolves any discrepancies.
Plans weekly schedules for all outlets, considering staffing agreements.
Organizes promotions and events to increase business and sales.
Regularly assesses customer satisfaction and makes improvements to marketing or operations when necessary.
Reviews menu planning, recommends changes, and adjusts prices based on market trends.
Actively participates during peak periods to support operations.
Mentors and manage team members, hire new employees, and supports their development.
Build strong relationships with regular customers and VIPs to encourage them to choose the hotel for events.
Manages the daily operations of the front-of-house, including Banquets and Outlets.
Ensures the restaurant and bar consistently exceed customer expectations during all meal periods.
Oversee banquet events to ensure they are executed as planned and meet client needs, including handling last-minute changes.
Fosters a culture of high performance and engagement through recognition, training, and coaching.
Communicates service standards to the team and supports their successful execution.
Provides strong leadership, maintains a positive work environment, and assists team members when needed.
Prepares weekly schedules to meet business needs while managing labor costs.
Develops and implements operational standards, training programs, and procedures for Restaurant and Banquet teams.
Resolves guest concerns to ensure satisfaction and a positive experience.
Ensure that all team members are aligned with the service vision and provide exceptional service.
Coordinates with other departments to ensure seamless guest experience.
Perform additional duties as needed, especially during busy periods.
What We are Looking for...

Post-secondary Food and Beverage/Hospitality/culinary education preferred
Minimum of 2 years of supervisory / managerial experience is a must
Knowledge and experience with menu costing and food and beverage cost controls programs
Established relationships with local food and beverage suppliers an asset
Experience in the banquets department is an asset
Experience in a unionized environment preferred
Experience in Delphi system or similar is an asset
Strong track record in menu and service design
Hands-on approach to training and a leadership style committed to developing and motivating the culinary team to attain a superior level of guest service
Strong communication and organizational skills with the ability to multi-task and work well under pressure
Ability to achieve deadlines while focusing on departmental/hotel fiscal results
Proficiency in EXCEL, Microsoft Word/Office/Outlook
Ability to work cohesively with all team members in all departments.
Available to work nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts.
About Radisson Blu Downtown Toronto
https://www.silverhotelgroup.com/hotel/radisson-blu-toronto-downtown/
The Radisson Blu Toronto Downtown is an intimate, boutique-style hotel providing dramatic views of Lake Ontario and the CN Tower. This downtown Toronto hotel is minutes from the CN Tower, Rogers Centre, and Air Canada Centre, a 15-minute walk to Union Station, and just two kilometers away from Billy Bishop Toronto. The Radisson Blu is perfect for business and leisure travelers, offering 157 guest rooms with cool blue accents, crisp white linens, wood floors, and fresh design creating a space designed for relaxing. Special Studio Rooms have in-room fireplaces setting the scene for the perfect romantic getaway. During the warmer months, Lakeview Pool Lounge is an excellent place to cool off in the pool and have cocktails and snacks crafted in-house while enjoying stunning views of Lake Ontario.
About Us :- https://www.silverhotelgroup.com/ 
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Housekeeping Supervisor
We are currently looking to hire a Housekeeping Supervisor. The Housekeeping Supervisor is responsible for assisting the Executive Housekeeper in directing and maintaining the housekeeping department to ensure the clean, orderly and attractive conditions of the hotel by performing the following duties personally or by delegating to housekeepers. (S)he assists the Executive Housekeeper to provide overall direction, coordination, support and evaluation of the housekeeping department and carries out supervisory responsibilities in accordance with the hotels policies and procedures including: training new employees; planning, assigning and directing work; addressing minor complaints and resolving problems, under the direction of the Executive Housekeeper.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Executive Housekeeper or designate, you will:

Enforce hotel standards, policies and procedures to assigned staff;
Assist the Executive Housekeeper to prioritize and organize work assignments; delegate work in the absence of the Head Housekeeper;
Assist in the motivation, direction and performance of assigned staff to maintain a cohesive team;
Maintain confidentiality of hotel guest and hotel information;
Ensure security of guest room access and hotel property;
Maintain room quality based on hotel objectives;
Assist in the implementation of the deep cleaning schedule;
Assist with room and common-area inspections to ensure room attendants’ accuracy;
Maintains and assists in upholding proper standards and procedures for clean and safe working conditions in the housekeeping department;
Assist Executive Housekeeper to maintain compliance with Ontario Health & Safety Act and other relevant legislation.
In addition to the core job requirements, skill sets and work-related experience; the ideal candidate will illustrate the ability and drive to:

Drive the corporate culture, personifying it in daily interactions with both guests and team members;
Be an engaging leader who is highly inclusive, inspiring and able to relate to all levels;
Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.
Job Requirements

Ability to handle high-pressure situations;
Exercises good judgment and able to make quick, sound decisions;
Pays attention to detail;
Able to maintain confidentiality of hotel guest and hotel information;
Commitment to guest satisfaction;
Computer literate & MS Office proficient;
Strong written and verbal communication skills;
Able to work cohesively and responsibility as part of a small team;
Previous hotel housekeeping experience;
Excellent leadership, interpersonal, and communication skills;
Previous housekeeping experience, preferably in a hotel environment;
Organizational, planning skills and the ability to prioritize;
Positive attitude is a must!
Must be available to work flexible as required by management.
Novotel Toronto Centre
Newly renovated Novotel Toronto is nestled in the historic district of Old Town Toronto. At Novotel Toronto Centre variety of services makes any stay exceptional with a true European touch. The Hotel is minutes from Toronto’s major attractions, theatre and concert facilities, Harbourfront and a myriad of shopping and dining options. Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Our unique bedding is a major asset in all 262 rooms of the hotel. Café Nicole & Lounge Bar serves dishes from our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting. It’s a 4-star comfort in the heart of the St. Lawrence Neighborhood with cobblestone streets and gastronomical international treats from the market.
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.
 

 

Senior Convention Service Manager
We are currently hiring a Senior Convention Service Manager to join our team. The Convention Service Manager is responsible for planning, organizing, and managing the in-house details for a large group and convention booking (e.g., menus, set-up, etc.) The  Senior CSM works closely with other CSM’s to support them in their day-to-day duties and responsibilities. Ensure maximization of room and meeting space, revenues, and profit while delivering a quality product. Focus on all aspects of event planning including coordination from the signing of the of a group contract, VIP needs, amenities, group resumes.  Assisting in the completion of BEOs for group and local catering. Complete walk-through of function space prior to events beginning and complete checklist for each group; both local and groups. Participate in negotiating meetings/functions rooms, rates, and all related requirements. 
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Area Director of Sales & Marketing:

Serves group and catering customers in a proactive manner

Work with clients to establish logistics of group room blocks, food and beverage, public meeting space, and billing processes.

Increase Banquet revenues by upselling and growing catering sales.

Attend BEO meetings including distribution, GRC/Pickup meetings

Attend trial meal and Wedding events and ensure sufficient execution or the formal hand off to the operations team

Maintain and log all client communications in the system. \Responsible for prompt handling (within the business day) of inquiry calls and confirming function details with the client

Monitor group room blocks and pickup and generate detailed resumes for operating departments.

Forecasting and budgeting Food & Beverage revenues

Execute strategies with the CSMs as outlined by the Area DOSM

Ability to work with outside vendors to ensure client satisfaction for all events/groups.

Follow up and generating thank you notes to clients post event and prompt follow up with negative client feedback.

Work closely with the Sales Managers to ensure client satisfaction.

Resourceful skills to provide contemporary set-ups, menus, and functions for groups.
Ability to produce artistic and innovative menus while working closely with the Executive Chef on pricing specialty menus.
Work closely with the banquet department on operations and event execution, ability to consistently deliver flawless events.
Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders.
What We are Looking for...

2-3 years work experience as a hotel Convention Services Manager in a 3-5 star property is required.
Experience leading team members in hotel enviorment is preferred
University or College diploma in Hospitality is a definite asset;
Strong computer skills, with knowledge of Microsoft Office, and Hotel Property Management System are an asset;
Organized, results-orientated, proven time management skills and ability to work under pressure;
Proven experience motivating and inspiring a team to achieve strong performance results;
Strong problem-solving and creative thinking skills;
Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
Available to work nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts;
Class G Driver's License
Travel as required
Must be legally authorized to work in Canada.
About Valhalla Hotel & Conference Centre
https://www.silverhotelgroup.com/hotel/valhalla-hotel-conference-centre/
The Valhalla Hotel & Conference Centre is both the largest full-service hotel in Northwestern Ontario and the most unique. Located just minutes away from the Thunder Bay International Airport and near to some of the city’s main attractions, The Valhalla Hotel & Conference Centre is perfectly situated for any traveling to Thunder Bay. With a wide array of accommodations ranging from Executive Suites to Family Rooms and even Pet-Friendly Rooms, the Hotel boasts 265 rooms meeting every traveler’s needs. 
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Guest Services Supervisor
We are currently looking to hire a Guest Service Supervisor. The Guest Services Supervisor (GSS) is a social and interactive position and is crucial in setting the tone for everyone who walks through our door. Our lobby environment leads the way for a guest’s experience and provides the always-important first impression. Working collaboratively with the Guest Services Manager, the successful candidate will be responsible for supporting the daily operations of the front office team in our incredible hotel. This individual will be responsible for providing support and training to the team in guest-related and room operations, both during the day, afternoon, and night shifts (when-needed). This role requires an individual who thrives on working rotational shifts.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Rooms Division Manager or designate, you will:

Ensures a smooth operation of the Guest Services in the absence of the Rooms Division Manager;
Acts as a role model in the service vision and standards of the Guest Services Team;
Supervises the registration and check-out of guests including processing customer payments, and supporting team members as necessary;
Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance;
Verifies that accurate room status information is maintained and properly communicated;
Resolves guest problems quickly, efficiently, and courteously;
Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members;
Understands and comply with all health and safety rules, regulations, and laws.  Report unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner;
Acts as a health and safety leader on the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participates in fire safety plan;
Performs other duties as assigned including assisting team members with their roles during peak periods.
What We are Looking for...

Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position;
Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity;
Demonstrated ability to interact in a team environment with several divisions/departments
Excellent written and verbal communication skills are essential;
Computer literate in property operating systems such as Opera, and Maestro., as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset;
Ability to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations.
Novotel Toronto Centre
Newly renovated Novotel Toronto is nestled in the historic district of Old Town Toronto. At Novotel Toronto Centre variety of services makes any stay exceptional with a true European touch. The Hotel is minutes from Toronto’s major attractions, theatre and concert facilities, Harbourfront and a myriad of shopping and dining options. Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Our unique bedding is a major asset in all 262 rooms of the hotel. Café Nicole & Lounge Bar serves dishes from our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting. It’s a 4-star comfort in the heart of the St. Lawrence Neighborhood with cobblestone streets and gastronomical international treats from the market.
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Sous Chef
We are currently recruiting for a Sous Chef to take its food and beverage operation to the next level! The Sous Chef is called upon to support the Executive Chef and represent them in their absence. The Sous Chef often is the one responsible for training new staff members and managing the team. They must be able to think on their feet, make sound snap decisions and come up with creative concepts within the restaurants and banquets. They are comfortable taking on any task in the kitchen and are familiar with the operation of all kitchen equipment and assist in leading the daily operations. The Sous Chef will offer culinary expertise as it relates to all areas with the hotel.  The incumbent is responsible for providing coaching to existing team members and ensuring the Hotel’s culinary vision is achieved.  This is a hands on role, working alongside the team members, while also working collaboratively with the Executive Chef to help lead and manage the execution of the Food & Beverage vision for the hotel.  Along with being in tune with current food and beverage trends, the role requires a leader who is passionate, creative and brings strong food and beverage presentation skills and a strong desire to create exceptional dining experiences for all guests.  They are experienced with the preparation of all menu items and are responsible for ensuring production standards are met and checking for food quality, flavour and plating to ensure guest satisfaction. They participate in all aspects of food preparation and ensure menu items are plated and served on time. They ensure quality control by strictly following recipes and production standards. 
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities

Experienced in all areas of the kitchen and shows leadership by setting an example to fellow team members in terms of job competence, organization, knowledge, and professionalism;
Prepare individual dishes as well as full-course meals;
Knowledge of specialized cooking equipment and food safety practices;
Checks for food quality, flavour, and plating to ensure guest satisfaction;
Consistently produce delicious, high-quality food and attractive plating while limiting waste and working with minimal supervision;
Prepare dishes for customers with food allergies or intolerances, work with specialized dietary concerns;
Ensures timely communication of any problems that arise and immediately reports them to the Chef;
Provide quality control and timely production of all food preparation;
Strong organizational and multi-tasking skills;
Responsible for ensuring the cleanliness and functioning of the kitchen working areas, including equipment and utensils;
Organize the daily BEOs and ensure prep and production for all items are undertaken;
Familiar with the operation of all kitchen equipment;
Assist in leading the daily operations;
Exercise food cost controls by reducing wastage through monitoring production;
Consult daily with the Chef concerning menus, specials, Banquets, special events, and quantities to be produced and served, and reports any big quantities left over;
Monitors production standards and product quality to ensure efficient service and that brand standards are met;
Assist with duties such as ordering, inventory, costing, waste control, training, and ensuring food safety standards are always met;
Ensures that prep levels are met and ready for the next service;
Ensures that fridges are organized, the product is rotated, storerooms are cleaned, and the dish area is organized and takes the lead on the shift in directing that these activities occur;
Perform other duties as assigned.
What We are Looking for...

Passionate energetic personality with a team-focused attitude;
A strong desire to exceed guest expectations and attention to detail;
Follow through on daily tasks and key responsibilities, driving a culture of teamwork and fun!;
Culinary experience including short-order experience, and experience in a hotel environment preferred;
Diploma or completion of post-secondary culinary program preferred;
Current Food Safe Certification;
Passionate about delivering experiences that exceed guest expectations;
Proven time management skills and ability to work under pressure;
Thrives in a fast-paced environment;
Moderate level of physical effort (can include activities such as periodic lifting up to 50 lbs.);
Physical demands include but are not limited to walking, standing, reaching, pulling, pushing, and lifting up to 50 lbs.;
High level of mental effort;
Standing and/or walking for prolonged periods;
Available to work days, evenings, weekends, and/or holidays as required;
Must be legally authorized to work in Canada.
About Valhalla Hotel & Conference Centre
https://www.silverhotelgroup.com/hotel/valhalla-hotel-conference-centre/
The Valhalla Hotel & Conference Centre is both the largest full-service hotel in Northwestern Ontario and the most unique. Located just minutes away from the Thunder Bay International Airport and near to some of the city’s main attractions, The Valhalla Hotel & Conference Centre is perfectly situated for any traveling to Thunder Bay. With a wide array of accommodations ranging from Executive Suites to Family Rooms and even Pet-Friendly Rooms, the Hotel boasts 265 rooms meeting every traveler’s needs. 
About Us

https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Silver Hotel group is currently recruiting a Sales Manager for our Downtown Hotel Collection!
The Sales Manager is responsible to negotiate and contract new/repeat business by prospecting, doing sales calls, and networking to generate, business for our collection of hotels in downtown Toronto while achieving guest satisfaction and soliciting past and new business to exceed revenue goals as assigned. The individual will serve as a leader within the Group team, enhancing departmental effectiveness to achieve revenue goals while developing their skill set with a deeper understanding of all sales segments and revenue management.
The Sales Manager is responsible for group business, meetings, and conferences, bust also the coordination with clients and the hotel departments to ensure successful events.
As a Sales Manager with the Downtown Sales Collection Team, you will work closely with the hotel teams to deliver exceptional guest service and strong financial results. You will also participate in the sales and marketing efforts within the properties.
Key Responsibilities

Achieve revenue targets with a focus on growth and development for Downtown Hotel Collection.
Solicit, negotiate, and close new and repeat business through various efforts (outside sales calls, telemarketing, mailings, referrals, networking, etc.) to maximize revenue to meet or exceed goals.
Participate in annual business planning, strategy, and tactical planning.
Submit weekly sales action plan to Regional Sales Director – Downtown Hotel Collection for the coming week outlining sales activities and results from previous prospecting activities (Delphi report).
Keep current on all service offerings, marketing programs, and overall property updates for each hotel.
Respond to all assigned leads and customer queries promptly and professionally.'
You have charisma and a "can do" attitude that engages people to want to do business with us.
You have attention to detail and are self-motivated.
You're open to new thoughts and ideas and enjoy working with people.
You bring a new perspective and “out-of-the-box” ideas to the position.
Distribute and share uncovered leads / relevant contacts.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
About Us
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!

House Person (Overnight)
We are currently recruiting for a House Person (Overnight)!  Reporting to the Housekeeping Manager, the primary responsibility of the House Person is to ensure that the cleanliness and the quality of the overall hotel meet the highest industry standards, thus providing our guests with an outstanding product to enjoy.  The focus is on providing hands-on, timely, and genuine guest service.  The House Person is responsible for ensuring public areas of the Hotel are cleaned and restocked overnight, to ensure a our guests are greeted by clean and refreshed public spaces each morning. 
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Housekeeping Manager, the House Person’s responsibilities include:

Cleaning designated areas including, but not limited to, restrooms, public areas, offices, stairwells, restaurants and banquet/meeting/conference rooms;
Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, and shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays;
Greet guests in a friendly manner;
Report maintenance deficiencies and items in need of repair;
Stock and maintain supply rooms, as needed;
Perform deep cleaning tasks and special projects (for example mattress flipping, furniture moves, etc.), as needed;
Deliver guest requests and assist in cleaning guest rooms, as needed;
Cleaning of guestrooms (cleaning behind beds and armoires, washing walls, cleaning light shades.);
Removing dirty linen and garbage;
Assisting in inventories where requested;
Other duties as assigned.
 Physical Aspects of Position (include but are not limited to): 

Constant standing and walking throughout shift;
Frequent lifting and carrying up to 30 lbs;
Frequent kneeling, pushing, pulling, and lifting;
Occasional ascending or descending ladders, stairs, and ramps.
What we are Looking for...

Housekeeping experience is desirable but not required;
Must be availiable overnight between 11pm and 6 am;
Basic knowledge of cleaning and industrial equipment and cleaning materials desired but not required;
Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance;
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces;
Reach overhead and below the knees, including bending, twisting, pulling, and stooping;
Stand, sit, kneel, or walk for an extended period across an entire work shift;
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination;
Ability to work flexible shifts (week nights, weekends, and holidays);
Perform other reasonable job duties as requested by Supervisors.
About Valhalla Hotel & Conference Centre
https://www.silverhotelgroup.com/hotel/valhalla-hotel-conference-centre/
The Valhalla Hotel & Conference Centre is both the largest full-service hotel in Northwestern Ontario and the most unique. Located just minutes away from the Thunder Bay International Airport and near to some of the city’s main attractions, The Valhalla Hotel & Conference Centre is perfectly situated for any traveling to Thunder Bay. With a wide array of accommodations ranging from Executive Suites to Family Rooms and even Pet-Friendly Rooms, the Hotel boasts 265 rooms meeting every traveler’s needs. 
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Night Auditor
We are currently hiring a Night Auditor to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Guest Services Manager or designate:

Provides excellent customer service to all guests;
Welcomes and greets all guests, and executes check-in and check-out procedures;
Answers guest inquiries and provide assistance in a professional manner;
Answers all incoming phone calls and processes new reservations;
Accurately follows all cash handling procedures;
Adheres to all department and Company policies and procedures;
Ensures guest security by proper handling of guest room keys and personal information;
Administers all night audit functions;
Balances all revenue and settlement accounts nightly;
Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;
Maintains files and resets the system for the next day of operations;
Follows up on guest requests and resolves problems promptly;
Performs any other job-related duties as assigned.
What We are Looking for...

Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner;
Organized and able to work in a fast-paced, multi-tasking environment;
Proficient in using a computer, good knowledge of excel and basic accounting principles;
Excellent communications skills, written and oral;
Works well under pressure in a changing environment;
Ability to work with minimal supervision;
OPERA PMS knowledge preferred;
Able to stand for an 8-hour shift;
Must be able to work evenings and overnights including weekends and holidays;
The shift will be 11:00 pm to 7:00 am and must be flexible from 9:00 pm to 9:00 am.
Must be availble at least three days a week

About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

A hotel in the Mississauga Airport Corporate Centre is recruiting for a Rooms Division Manager! In collaboration with the Front Office Manager and the Executive Housekeeper, the Rooms Division Manager is not only responsible for the inspection of the rooms and ensuring they are up to the property’s standard of quality, but they also ensures smooth processes and high compliance in terms of guest relations, housekeeping, and reservation standards by overseeing the operations of both departments to ensure an overall perfect guest experience.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the General Manager, the Rooms Division Manager:

Directs the Housekeeping staff in the fulfilment of departmental assignments with a high degree of quality, within budget parameters, and on schedule.
Ensures exceptional levels of cleanliness and care of guest rooms and public areas.
Creates and develops policies and procedures to ensure a safe and efficient working environment.
Maintains the care and use of supplies, equipment, and the appearance of all Housekeeping areas and ensures that Housekeeping staff follow same.
Performs daily inspections of common areas and rooms for sanitation, order, safety and proper performance of assigned duties.
Spot checks storage rooms, utility and janitorial closets, etc., for upkeep and supply control.
Coordinates repair needs with Maintenance.
Processes payables efficiently and in accordance with approved policy and procedures.
Attends all required meetings to provide input and recommendations.
Ensure him/her as well as their team deliver outstanding guest care at all times.
Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
Assists with incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
Control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Ensure Front Office logbook and hotel log book is always updated and actioned upon.
Ensure safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
Participate in hotel committees and task force assignments.
Ensure that all team members comply with company safety policies, procedures, and guidelines.
What We are Looking for

Practical experience managing Front Desk and Housekeeping departments highly recommended. Monitor the cleanliness of the public areas and great attention to detail.
A minimum of 2 years hotel experience and one year in a significant managerial role, previous housekeeping experience an asset. Diploma, degree, or master’s in hospitality – food & beverage, or hospitality management school.
Strong computer skills with advanced knowledge of Microsoft Office and Outlook.
The ability to demonstrate skills of an approachable coach that cultivates a work environment that encourages feedback.
Availability to work evenings and weekends.
TownePlace Suites Mississauga-Airport Corporate Centre
TownePlace Suites Mississauga-Airport Corporate Centre is an Extended Stay Hotel, conveniently located just minutes south of Toronto Pearson International Airport. It’s ideal for business and leisure travellers seeking a convenient yet productive stay in Ontario. With a beautiful private courtyard with natural gas barbeque patio, indoor pool and 24 hr Fitness Center, we are welcome to provide a refreshing getaway to all our guests. Complimentary buffet breakfast, fully equipped rooms and pet friendly services, are the greatest assets of our hotel. Additionally, hotel has two flexible meeting rooms with catering services, AV equipment and business center allowing business travellers always keep on track. TownePlace Suites Mississauga offers the friendly service, thoughtful amenities and incomparable location!
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Night Auditor - Aloft Vaughan Mills
We are currently hiring a Full-Time Night Auditor to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.
What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Front Office Manager or designate:

Provides excellent customer service to all guests;
Welcomes and greets all guests, and executes check-in and check-out procedures;
Answers guest inquiries and provide assistance in a professional manner;
Answers all incoming phone calls and processes new reservations;
Accurately follows all cash handling procedures;
Adheres to all department and Company policies and procedures;
Ensures guest security by proper handling of guest room keys and personal information;
Administers all night audit functions;
Balances all revenue and settlement accounts nightly;
Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;
Maintains files and resets the system for the next day of operations;
Follows up on guest requests and resolves problems promptly;
Performs any other job-related duties as assigned.
What We are Looking for...

Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner;
Organized and able to work in a fast-paced, multi-tasking environment;
Proficient in using a computer, good knowledge of excel and basic accounting principles;
Excellent communications skills, written and oral;
Works well under pressure in a changing environment;
Ability to work with minimal supervision;
OPERA PMS knowledge preferred;
Able to stand for an 8-hour shift;
Must be able to work evenings and overnights including weekends and holidays;
The shift will be 11:00 pm to 7:00 am and must be flexible from 9:00 pm to 9:00 am.
Aloft Vaughan Mills
The Aloft Vaughan Mills is a star all on its own, our trendy hotel offers excitement inside and out. It is just a couple of steps away from Vaughan Mills, a unique and dynamic mega-mall with upscale restaurants and specialty shops, Canada’s Wonderland; and the great outdoors.
At Aloft, stylish décor blends with modern comfort to make all rooms cozy, featuring the signature Aloft ultra-comfortable bed, an oversized spa shower, custom amenities by Bliss® Spa, and complimentary wireless Internet access. In addition with a convenient access to hot attractions, Aloft Vaughan Mills offers the Re:fuel self-serve gourmet pantry, W XYZ bar and Re:mix lounge to relax or play.
 https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

POSITION SUMMARY
The Front Office Supervisor is a social and interactive position at the Aloft Vaughan Mills and is crucial in setting the tone for everyone who walks through our door. Our Reception environment leads the way for a guest’s experience and provides the always-important first impression. Working collaboratively with the Front Office Manager, the successful candidate will be responsible for supporting the daily operations of the Front Office team in our one-of-a-kind pretty incredible hotel. This individual will be responsible for providing support and training to the team  in guest-related and rooms operations, both during the day, afternoon, and night shifts (when-needed). This role requires an individual who thrives on working rotational shifts.
Job Description

Assists the Front Office Manager with scheduling, payroll, coaching, performance management, hiring, performance reviews and training for all of Front Office team members
Understands and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions ensure department equipment is maintained and operated in a safe manner
Acts as a health and safety leader in the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participation in fire safety plan
Performs other duties as assigned including assisting team members with their roles during peak periods.
Excellent written and verbal communication skills are essential
Computer literate in property operating systems such as Light Speed, MGS,GXP as well as being proficient MS Office (Word, Excel, Power Point) is an asset
Ability to work flexible shifts which may include but not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations.
KEY RESPONSIBILITIES

Report to the Front Office Manager
Ensures a smooth operation of the Guest Services in the absence of the Front Office Manager
Acts as a role model in the service vision and standards to Front Office Team
Supervises the registration and check out of guests including processing customer payments, and supporting team members as necessary
Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions
Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance
Verifies that accurate room status information is maintained and properly communicated
Resolves guest problems quickly, efficiently, and courteously
Process the night audit and reconciles all accounts and ledgers when needed
Required to have general knowledge of Standards of Operation regarding Guest Services, Lobby/Reception, General Administration and Emergency Preparedness
ENVIRONMENTAL FACTORS
Work varying shifts (morning, afternoon, evening, weekends, holidays, and some overnights)
Swift strategic thinking while under pressure to provide exceptional service to guests and team members.
REQUIREMENTS

 Minimum two years Guest Services or hospitality experience
Previous supervisory responsibilities preferred in a customer facing and/or hospitality position
Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members
Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity
Demonstrated ability to interact in a team environment with several divisions/departments